Responsibilities Identify and assess clients needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools and procedures
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Assist with repairs and orders for items being sold and distrubuted within the store
Manage large amounts of incoming calls
Greet customers warmly and ascertain problem or reason for calling. Answer questions about warranties or terms of sale
Suggest solutions when a product malfunctions




Our focus at RDV is to provide exceptional support and service, leading to customer satisfaction and loyalty
A goal achiever; working individually and part of a team to achieve the store success
Upbeat, positive candidate with previous retail customer service experience
Point-of-Sale,in-store
Detail oriented
A goal directed achiever equally happy working individually and as part of a team in support of achieving store goals.
Our Commitment to our Associates: We are in the business of building long-term relationships with our clients and associates alike
Requirements Minuium of 3 to 5 Years of Customer Care/Service
Excellent communication and presentation skills
Ability to multi-task, prioritize and manage time effectively

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📌 Client Care Specialist (Ontario)
🏢 Royal De Versailles Jewellers
📍 Ontario