The Guest Services Manager oversees the front desk and guest experience for our 95-room property. This hands-on role balances administrative duties with direct guest interaction. You will lead a small team, manage daily operations, and ensure high brand standards while maintaining a welcoming atmosphere.

Core Duties
Hands-on Operations: Run daily check-ins, check-outs, and audit balances.
Team Leadership: Hire, train, schedule, and motivate front desk agents.
Guest Relations: Resolve issues quickly to maintain high online review scores.
Inventory Control: Monitor room availability and coordinate closely with housekeeping.
Financial Tasks: Handle daily cash drops, billing errors, and direct bills.
Shift Coverage: Fill in at the desk during peak hours or call-outs.
Other duties as required by management

Requirements
Experience: 2+ years of hotel front desk experience.
Leadership: 1+ years in a supervisory or shift-lead role.
Tech Skills: Experience with Hotel Property Management Systems (PMS).
Flexibility: Ability to work weekends, holidays, and evening shifts.

Pay: From $45,000.00 per year

Perks:
In office parking

Work Location: In person

📌 Guest Services Manager St Thomas (St. Thomas)
🏢 Holiday Inn Express and Suite - St Thomas
📍 St. Thomas