Pan Am Rehabilitation Services is a private physiotherapy clinic within the Pan Am Clinic. We are currently seeking a part time Patient Experience Representative. As the first point of contact, you will be responsible for ensuring patients have an exceptional experience in our clinic by performing administrative and operational tasks in alignment with the mission and core values of the clinic.
KEY RESPONSIBILITIES:
Phone performance: answer incoming calls, perform reminder calls
Responsible for scheduling patient appointments, invoicing and collections in the AccuroEMR System
Act as a source of information for patients regarding location, services & clinicians
Direct bill insurance providers (private, WCB, MPI)
Ensure completion of digital checklists
Enter and safeguard patient personal health information in the AccuroEMR System.
Ensure the front desk and patient waiting area are clean, organized and follow brand guidelines
Follow procedures related to specific program and patient types (WCB, MPI)
Provide feedback for improvements and escalate any operational issues to the Clinical Manager
Attend staff meetings to stay current on clinical policies and procedures
Miscellaneous duties as assigned
QUALIFICATIONS:
Demonstrated strong English verbal and written communication skills
Excellent interpersonal skills both over the telephone and in person
Exceptional ability to interact with the public, other clinical staff and healthcare professionals
Effective organizational and multi-tasking skills
Ability to maintain a high level of confidentiality
Previous clinical reception/administration or sales experience an asset
Knowledge of AccuroEMR System considered a robust asset
Supervisory experience a solid asset
Only applicants who have been selected for an interview will be contacted. Thank-you.
PLEASE SUBMIT COVER LETTER AND RESUME TO:
Mark Beatty
Clinical Manager
75 Poseidon Bay
Winnipeg, MB R3M 3E4
Job Type: Part-time
Pay: From $16.55 per hour
Perks:
Dental care
Extended health care
Vision care
Work Location: In person
📌 Patient Experience Representative Reception Winnipeg
🏢 Pan Am Rehabilitation Services
📍 Winnipeg
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