Title

Houseman

Reports To

Games Manager

Summary

The Houseman is an essential member of the front-line team, contributing to customer service excellence. He/She is responsible for ensuring the poker room is being run in accordance with AGLC Terms and Conditions and House rules. He/She will respond to guest’s inquiries and problems in person and respond to incoming calls.

Core Competencies
Customer Service
Team Work
Communication
Interpersonal Awareness

Job Duties
Ensure Poker Room is being run according to AGLC Terms and Conditions and House Rules.
Answer Phones.
Open and close games as required.
Deal with guests’ inquiries and problems.
Run the Board.
Organize and deal with the Dealers
Maintain Paper work.
Bad Beat
Cashier
Tracking table opening and closing.
Scheduling.
Work as a Cashier.
Complete all money transactions.




Balance float.

Requirements
At least 18 years of age.
Able to maintain a security clearance.
Available to work evenings and weekends.
Work in a rapid-paced workplace
Poker dealing experience
Previous supervisory experience is an asset
Solid employee relation skills and abilities
Able to meet tight deadlines while maintaining organization and detail
Highly motivated and team orientated
Possess a highly developed attention to detail

Work Conditions
Stands during the entire shift.
Reaches, bends, squats and lifts
Cleaning work area and areas after late night food is served
Work with little to no supervision

📌 Houseman Calgary (Canada)
🏢 Pure Canadian Gaming
📍 Canada