Sonny's Enterprises is the world's largest manufacturer of conveyorized car wash equipment, parts, and supplies. We are the industry leader, recognized and awarded by the International Car Wash Association for innovating new technologies to advance the industry with products proudly designed and built in the USA. Our culture thrives on finding recent and better ways to accelerate what’s next. We embrace change and the opportunity it produces to maximize the potential of our most valuable resource — our PEOPLE! We invite you to explore our opportunities and grow your career with us.

The Service Coordinator provides administrative support for our office staff and executive team. This position will multitask a variety of front office activities.

Responsibilities

Answer incoming calls and creating appropriate work orders.

Reviewing and following up on all work orders until completion.

Follow up phone calls with customers to ensure their satisfaction.

Answering incoming calls, directing to appropriate department and taking messages.

General clerical assistance for all departments to include receiving and distributing electronic faxes, copying, and scanning documents.

Create RTV’s (return to vendor authorizations) for items being returned to vendor. Run and review open

RTV report, follow up with vendors for corrective action.

Work with Accounting Department to resolve invoice discrepancies on purchase orders.





Help develop SOP’s for the department and document workflows and work procedures

Devises ways to improve customer service and client relationships

Promotes company products and services

Creates and maintains a directory of service providers and resources

Assist with phone support and project reconciliation paperwork for service and installation team

Gather detailed address information from customers and get a basic overview of the service issue to escape as necessary

Assist in the training of other service employees as well as with the onboarding paperwork and workstation setup

Coordinates travel for service and install teams as needed

Keeps track of forklift and install equipment rentals

Maintains all company vehicle files and assist with processing service and install personnel files

Assists with reviewing ADP Software coding as well as timesheets and productivity

Create weekly service matrix report

Assist with special projects as necessary

Other duties as assigned

Qualifications

2+ years administrative experience

Bachelor’s Degree preferred

Bilingual Spanish/English Preferred

Extremely Proficient in MS PowerPoint, Word, Excel, MS Outlook and Internet Explorer.

We offer 100% employer paid medical plan.

401(k) match

additional medical plans

dental

vision

flex spending account

short-term and long-term disability & life insurance coverage

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📌 Service Coordinator (Alberta)
🏢 Sonny's Enterprises Inc. - Conveyorized Car Wash Equipment Leader
📍 Alberta