Duties and Responsibilities of Customer Service Representative:

Answer inquiries and provide information to customers

Arrange for billing for services

Arrange for refunds and credits

Explain the type and cost of services offered, Issue receipts and other forms

Maintain records and statistics

Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services

Receive and log complaints

Explain procedures, risks and benefits to clients

Consult with clients after sale to provide ongoing support

Ensure accuracy of financial transactions, Investigate complaints and claims

Send invoices

Monitor quality and production levels

Co-ordinate activities with other work units or departments

Prepare reports and statistics related to areas of responsibility

Troubleshoot and resolve technical problems

Obtain and process information required to provide customer service

Document and prepare invoices and work orders

Calculate billing charges

Estimate or quote prices, credit or contract terms, trade-in allowances, warranties and delivery dates

Manage feed inventory activities

Determine product specifications

Answer enquiries and resolve problems or discrepancies concerning customers' accounts

Confer with clients to identify requirements

Conduct research to expand knowledge of the field

Contact clients and suppliers to resolve problems

Review budgets and financial reports for specific projects

Conduct sales transactions through Internet-based electronic commerce

Experience and specialization

Computer and technology knowledge:

Enterprise resource planning (ERP)



software,MS Outlook,SAP (FI/CO / HR / MM / OT SD),MS Office, Spreadsheet,Inventory control software,Information management system,Material requirements planning (MRP) system

Area of specialization

Technical support

Oil and gas exploration and production

Salary:
$25.00 hourly / 40 hours per week

Start Date:
As soon as possible

Requirements / Skills:

Language: English

Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years or equivalent experience

Experience: 2 years to less than 3 years

Vacancy:
1

Workplace information:
Work must be completed at the physical location. There is no option to work remotely.

Location
266 MacKay Crescent Fort McMurray, AB T9H 5D6

Work setting:
Oil and gas industry

Work conditions and physical capabilities:
Fast-paced setting, Work under pressure, Tight deadlines, Attention to detail

Personal suitability:
Punctuality, Client focus, Efficient interpersonal skills, Excellent oral communication, Excellent written communication, Flexibility, Organized, Reliability, Team player, Initiative, Judgement, Ability to multitask, Dependability, Honesty, Quick learner

Benefits
Health benefits

Dental plan

Disability benefits

Health care plan

Vision care benefits

Financial benefits

Registered Retirement Savings Plan (RRSP)

Long term benefits

Long-term care insurance

Maternity and parental benefits

Other benefits

On-site parking available

Underrepresented groups are encouraged to apply! Please note that this position is targeted at Canadian citizens and permanent residents; foreign nationals will be considered only if we do not succeed in recruiting Canadians.

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📌 Customer Service Representative (Alberta)
🏢 Edmonton Valve & Fitting
📍 Alberta