What is the opportunity? You are a Fraud Advisor within RBC Advice Centre acting as an RBC ambassador delivering an exceptional client experience. You champion the RBC brand and provide support to our clients as they interact with us in a variety of ways whether it is by phone or email. If you have strong analytical skills, are inquisitive and are passionate about delivering an exceptional client experience, come build a long term career with RBC. This is a full time and shift oriented role that offers flexible work arrangements. As Canada’s leading financial institution, we are committed to secure banking and provide support to ensure your success in this critical role.
What will you do? Engage with RBC clients through various communication channels to deliver an outstanding client experience helping protect our clients
Educate & provide advice to clients to meet their immediate security needs and provide tailored solutions to protect them and prevent fraud losses
Resolve problems at first point of contact in a friendly and helpful manner
Contribute to team results by supporting all colleagues to be successful in meeting client needs
Cultivate and maintain relationships with partners to work as one RBC
Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests




What do you need to succeed? Must-have Past experience in a customer service role, where you provided a variety of needs based solutions
Proven interpersonal, communication and problem resolution skills
Proven ability to build rapport while effectively analyzing and identifying solutions to mitigate risk and protect our clients
Desire to build exceptional client experiences, and is passionate and curious to help clients meet their needs and solve their concerns
Full flexibility for a variety of shifts from Monday to Sunday, 7AM to Midnight. Please note the department is open 24/7
Strong oral and written communication skills in English
Nice-to-have Experience working in a team and metrics-based performance environment
Previous experience working in a Contact/Call Centre or in a fast paced financial and/or service industry
Bilingualism in French/ English is an asset
What’s in it for you? A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation and stock where applicable
A world-class training program in financial services
Excellent career development and access to a variety of job opportunities across business and geographies
Leaders who support your development through coaching and managing opportunities
Work in a dynamic, collaborative, progressive, and high-performing team

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📌 Fraud Advisor, Advice Centre (Manitoba)
🏢 RBC
📍 Manitoba