Trail Appliances is seeking a Service-Focused Call Centre Agent dedicated to exceptional customer support. Handle service requests and coordinate resolutions via phone and email.

In this critical role, you will respond to customer repair and service needs, ensuring all inquiries are addressed promptly. Your expertise will bridge communications between customers, suppliers, and technicians, fostering an outstanding service experience through organized follow-ups and detailed documentation.

Key Responsibilities:
• Manage incoming repair service requests through email and calls
• Create and track service requests based on customer history
• Book service appointments for both in-house technicians and external partners




• Distinguish between warranty options and act accordingly
• Facilitate exchanges by working with the Reverse Logistics team

Requirements:
• 1-2 years of experience in a call centre setting
• Solid focus on customer service and effective communication
• Detail-oriented with strong problem-solving capabilities
• Knowledge of Microsoft Office tools
• Fluent in English, Mandarin or Cantonese is advantageous

Bring your customer service expertise to Trail Appliances, where your efforts will make a meaningful impact!
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📌 Service-Focused Call Centre Agent (British Columbia)
🏢 Trail Appliances BC
📍 British Columbia