Located in the heart of Canada’s capital next door to the Parliament Buildings, the landmark Fairmont Château Laurier hotel in Ottawa is looking to fill a role of Guest Services Agent.

What Is In It For You

Wonderful company culture – our colleagues are at the heart of all that we do

Food & Beverage discount of 50% in our restaurants

Employee benefit card offering discounted rates in Accor worldwide for you and your family

Learning programs through our academies designed to sharpen your skills

Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

Comprehensive extended health benefits package

Full rate of pay of $26.08/hour

Job Description

Provide outstanding service to our internal and external guests

Assist with tour check‑ins and greet the tour guide and groups when required

Generate reports for other departments in the hotel

Key member of crisis & emergency team

Register and checkout hotel guests

Act as an ambassador of Fairmont Château Laurier

Greet, check in and settle guest accounts while ensuring all service standards are followed

Assist Leadership in performing daily duties

Available evenings, weekends and holidays

Available to work overnight shift, when required

Follow all safety policies

Other duties as assigned

Qualifications

Fluent in both official languages (English and French)



– requirement

Previous Front Desk Agent experience in a similar environment

Excellent verbal and written skills

Must have the ability to handle cash effectively and accurately

Computer literate with exposure to Opera, Property Manager and Delphi, Word and Excel is preferable

Active listener, self‑starter

Able to make decisions and take initiative

Ability to type 40 words per minute

Positive and pleasant attitude

Able to work alone

Strong team player

Detail oriented

Must be able to work in a very busy setting

Additional Information

Physical Aspects Of Position (included but not limited to): Standing during entire shift

Fairmont Château Laurier is proud to provide employment accommodation during the recruitment process. Should you require any accommodations, please notify us.

Our Commitment To Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

AI Disclosure
We use artificial intelligence to help screen and assess applications for this position. These tools assist our hiring team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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📌 Bilingual Guest Service Agent ( Full-Time ) (Quebec City)
🏢 Fairmont Hotels and Resorts
📍 Quebec City