Job Description
FYidoctors Rochdale, FYidoctors Downtown and FYidoctors Balcarres (satellite office) clinics are looking for an experienced Patient Services Specialist to fill an existing vacancy. In this role you’ll deliver exceptional service and support, enhancing the lives of our patients in a energetic, rewarding environment that values teamwork and collaboration. This is a full‑time position, 30–40 hours per week, with the clinic open Monday through Saturday.

Responsibilities

Greet and welcome patients, manage check‑in and check‑out, engaging with them in person, by phone, and via email.

Perform pre‑testing to support comprehensive eye care.

Coordinate appointments, prepare prescription printouts, and manage billing and payments.

Manage eyewear pick‑ups; perform minor repairs and adjustments.

Deliver exceptional customer service to ensure a positive patient experience.

Support clinic operations by performing additional duties as required.

Qualifications

Previous retail experience (preferred).

Ability to multitask and thrive in a fast‑paced setting.

Proficiency with technology and computers, including MS Office Suite.

Excellent communication and interpersonal skills, with a passion for connecting with patients.





Collaborative, adaptable, proactive team player with a growth mindset and capable of managing changing priorities.

Benefits

Competitive wages with the potential to earn quarterly bonuses (subject to qualifying clinics).

Comprehensive benefits package featuring exceptional optical coverage.

Rapid and ongoing growth, offering a challenging and rewarding environment.

A workplace culture that fosters collaboration and teamwork.

Continuous training and development opportunities to support career growth.

Why FYi
FYiDoctors, a division of FYiHealth group, is Canada’s largest, technologically advanced eye‑care provider. We focus on enhancing the lives of our patients, putting them first, and driving mission‑driven impact. Learn, grow, and enjoy the process in an environment that values diversity, equity, inclusion and opportunity.

We are proud to be an equal‑opportunity employer and welcome applicants who require accommodations at any point in the process. All accommodation information will be kept confidential and used only to support an accessible candidate experience.

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📌 Patient Services Specialist (Saskatchewan)
🏢 FYihealth Group
📍 Saskatchewan