Description
The dispatcher will be responsible for maintaining cooperative partnership with internal and external stakeholders to streamline stages of operational route management. The role works closely with management, couriers, sales, call center, dock team, and external customers to manage the daily workflow while providing a positive customer experience. Responsibilities include real‑time resolution of paging cases and emails for deliveries and pickups, time extensions, and shipment resolution.

Posting Details
Hours of Work: [[hoursOfWork]]

Job Code: 1270

Location: 552 - North York

Bargaining Unit: No

Reports to: Manager Dispatch

Responsibilities

Work closely with drivers and managers to ensure all service commitments are appointed to appropriate routes and liaise with parties to meet daily performance objectives.

Authorize drivers' requests to leave territory.

Solve problems for drivers on route by contacting customers and terminal managers to facilitate a positive customer experience.

Page drivers to gather relevant investigative facts that validate service concerns identified via emails from management, call center and sales for delivery and pickup.

Monitor systems and ensure drivers remain connected to the network and are not shown in alerts.

Collaborate with management to reallocate service commitments, such as pickups, and load‑balance drivers’ routes when required.

Maintain cross‑functional communication within the dispatch department.

Maintain the database and generate reports requested by operations management.

Education
Partial completion of high school.

Experience

1 year of experience within a dispatch role, logistics, and/or supply chain operations.

1 year of experience using SalesForce & CCD system.

Skills

Computer Operations Standards and Procedures.

Operations Management.

Language Requirement
There are no language requirements for this position.

Working Conditions
Office environment.

Salary Grade
Grade 6.

EEO Statement
Purolator is an equal‑opportunity employer committed to diversity and inclusion.



We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Indigenous status, or any other factors considered discriminatory. If you require an accommodation during the recruitment process, we will work with you to meet your needs.

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📌 Operations Dispatcher (Ontario)
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