Job Title
Customer Experience Associate

Work Location: Kitchener, Ontario, Canada

Hours: 18.75

Line Of Business: Personal & Commercial Banking

Pay Details: $22.50 - $28.33 CAD

Overview
At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers.

In This Role, You Will:

Process financial transactions like deposits, withdrawals, and bill payments according to standardized operating procedures, industry regulations, and TD's Code of Conduct and Ethics.

Understand and determine customer needs to recommend solutions tailored to those needs while exercising discretion in confidential matters.

Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary.

Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner.

Connect personally with customers to advise them appropriately and clearly on banking solutions and processes.

Help build a positive, diverse and equitable work environment by promoting team effectiveness and participating in personal performance development.

Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities.





Deliver quality customer experiences and recommend operational improvements where opportunities exist to achieve operational excellence.

Job Requirements:

High School diploma and/or 1+ years of relevant experience.

Undergraduate degree or equivalent is an asset.

Strong administration, organizational, planning, and time-management skills to work in a fast-paced environment.

Hands-on knowledge of using MS Office (Word, Excel, Outlook) and internet.

A go-getter who can exercise initiative and be accurate and detail-oriented to handle several tasks and changing priorities.

A agile communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner.

Statement of Inclusion
This particular posting is open to those who identify as First Nation (Status and Non-Status), Inuit, and Métis with interest in the Customer Experience Associate role. For other opportunities, both for First Nation, Inuit, and Métis communities and others, please visit the TD Career Site.

Benefits
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve financial, physical, and mental well-being goals. It includes base salary, variable compensation, health-and-wellbeing benefits, savings and retirement programs, paid time off, and other perks.

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📌 Customer Experience Associate - Inviting Applicants who identify as First Nation (Status and No[...] (Ontario)
🏢 TD
📍 Ontario