Explore a career at Sherweb as a Technical Customer Advisor in Sherbrooke, where your tech know-how helps clients thrive. Deliver exceptional service while solving technical issues through various communication channels.

As a Technical Customer Advisor, you will assist clients by providing comprehensive technical support. Your responsibilities will include leading customers through service configurations, documenting technical issues, and following up on resolutions for client satisfaction. Team collaboration is key as you learn and share essential technical knowledge.

Key Responsibilities:
• Assist clients with technical issues through chat, email, or phone
• Document all customer interactions systematically




• Follow up on problem resolutions to ensure satisfaction
• Collaborate with other tech resources to find solutions
• Maintain excellent customer service standards

Requirements:
• High school diploma with IT interest
• Bilingual proficiency in French and English
• Basic knowledge of Windows applications
• Experience in customer service settings
• Quick to learn and articulate technical concepts

Leverage your customer service skills and IT knowledge to drive success for clients at Sherweb.
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📌 Sherweb Technical Customer Advisor (Quebec City)
🏢 SherWeb
📍 Quebec City