Office Administrator / Customer Service & Scheduling Coordinator

Triple 8 Plumbing, Heating & Cooling is looking for a well-organized, dedicated, and reliable office team member to join our growing company.

We are seeking someone with experience in scheduling, dispatching, and customer service who thrives in a quick-paced environment and can effectively manage multiple tasks while maintaining a positive and professional attitude.

Responsibilities
Coordinate and schedule service appointments for plumbing and HVAC
Manage incoming phone calls, emails, and customer inquiries
Provide excellent customer service and maintain robust client relationships
Support daily office operations and administrative tasks
Communicate effectively with technicians and customers regarding scheduling changes and updates




Participate in a rotating after-hours schedule to assist with emergency service calls

Qualifications
Previous experience in customer service and scheduling/dispatching(but not necessary)
Strong organizational and multitasking skills
Ability to remain calm and professional in a busy workplace
Excellent communication skills
Reliable, punctual, and team-oriented
Experience in the plumbing, HVAC, or service industry is considered an asset

Job Types: Full-time, Permanent

Pay: $18.00-$24.00 per hour

Benefits:
Dental care
Extended health care
RRSP match
Vision care

Ability to commute/relocate:
Kitchener, ON N2R 1S2: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

📌 Scheduler/receptionist Kitchener
🏢 Triple 8 Plumbing and Heating
📍 Kitchener