Restaurant Supervisor

About Mercato

Mercato is a successful family-owned Italian restaurant and food market that has been serving Calgary since 1974. Built on a passion for authentic Italian food, exceptional hospitality, and strong family values, Mercato offers guests a unique dining experience unlike any other.

We are currently seeking an experienced and motivated Restaurant Supervisor to join our team at Mercato West. This leadership role is ideal for someone who is passionate about hospitality, thrives in a fast-paced workplace, and enjoys developing and leading a high-performing team.

Position Details

Position: Restaurant Supervisor
Job Type: Full time
Start Date: As Soon As Possible
Location: Mercato West
Unit 5000, 873 85 Street SW
Calgary, Alberta T3H 0J5

Availability Required:
Evenings and weekends
Adaptable schedule based on business needs

Responsibilities
Lead daily front-of-house operations in both our Ristorante and Pizzeria
Supervise, coach, and support servers, hosts, bartenders, and support staff
Ensure exceptional guest experiences through attentive service and hospitality
Assist with staff training, onboarding, and performance development
Address guest concerns professionally and effectively
Support inventory management, ordering,



and cost-control initiatives
Ensure compliance with health, safety, and liquor regulations
Maintain Mercato's standards for service, cleanliness, and professionalism
Assist management with scheduling, opening and closing procedures, and daily operations

Qualifications

Required:
Minimum 3 years of serving experience in an upscale or fine dining restaurant
Minimum 1 year of supervisory or management experience in hospitality
Strong leadership, communication, and organizational skills
Excellent knowledge of food, wine, and hospitality standards
Valid ProServe Certification
Legally entitled to work in Canada

Assets:
Italian food and wine knowledge
WSET Level 1 or higher
Experience with restaurant POS systems and scheduling software
Previous experience in both casual and fine dining environments

Compensation & Benefits
Competitive compensation based on experience
Staff meals and dining discounts
Store discounts
On-site parking
Opportunities for growth within a family-owned and operated company

Pay: $18.00-$23.00 per hour

Benefits:
Discounted or free food
In office parking
Store discount

Work Location: In person

📌 Restaurant Supervisor Calgary (Canada)
🏢 Mercato West
📍 Canada