Overview:

The Whitby Mazda Service Team is seeking a highly motivated and dedicated Appointment Coordinator to join our team. Reporting to the Service Manager, the position works attentively in acquiring and booking appointments, answering incoming and completing outgoing calls. The position shall entail assisting the Service Advisors in checking in and cashing out customers, greeting customers and assisting the Service Department to achieve stellar customer satisfaction and overall department success. This role is high pace and requires fast and critical thinkers while working alongside the Service Manager.

Primary Duties and Responsibilities
Booking appointments
Answer and direct incoming calls
Perform outbound calls as required
Booking appointments for Special Order Parts customers
Execute daily tasks in a timely manner
Assist Service Team in cashing out or checking in customers
Greet and welcome customers to the Service Department
Assist with Detail Department clean up scheduling
Assist with Internal vehicle write up and processing
Checking recalls on all incoming appointments
Communicate with Parts Department to obtain or order required parts
Carry out all customer interactions in a positive and courteous manner





In this position you will hold a key role in the daily operations and growth of the Service Department. Organization and time management will be key skills alongside communication and attention to detail. If a career in the Automotive world excites you and you are ready to grow within a successful business, then the Appointment Coordinator role at Whitby Mazda is for you!

Qualifications
Robust time management skills to efficiently coordinate appointments
Excellent communication and interpersonal abilities to interact with clients and team members
Proficiency in scheduling software and tools
High attention to detail to ensure accurate appointment records
Ability to multitask and prioritize tasks effectively
Experience in a customer service or administrative role is preferred
Proficient in Office 365

Job Types: Full-time, Permanent

Pay: From $20.00 per hour

Perks:
Dental care
Disability insurance
Extended health care
In office parking
Paid time off
Vision care

Education:
Secondary School (required)

Experience:
Customer service: 1 year (preferred)

Work Location: In person

📌 Service Coordinator Whitby
🏢 Whitby Mazda
📍 Whitby