Overview
We are seeking a motivated and customer-focused Service Advisor to join our agile team at our dealership. The ideal candidate will act as a liaison between customers and the service department, ensuring that all service needs are met with professionalism and efficiency. This role requires robust communication skills, a passion for customer service, and a solid understanding of automotive repair processes.

Duties
Greet customers promptly and professionally upon arrival at the service department.
Assess customer needs by listening to their concerns and providing appropriate solutions.
Schedule service appointments and manage the workflow of the service department.
Provide detailed explanations of services needed, including upselling additional services when appropriate.
Maintain accurate records of customer interactions, including cash handling for payments.
Collaborate with clients and technicians to ensure timely completion of services.
Follow up with customers post-service to ensure satisfaction and address any further needs.
Tracking parts, keeping supplies stocked as needed, organizing parts that come in for technicians.

Requirements




Previous experience in an automotive service environment is required
Strong customer service skills with a focus on building relationships.
Basic mechanical knowledge and understanding of automotive repair processes.
Proven ability to upsell services effectively while maintaining customer trust.
Excellent communication skills, both verbal and written.
Ability to handle cash transactions accurately and responsibly.
A background in sales is advantageous but not mandatory.
Must be detail-oriented, organized, and able to multitask in a fast-paced environment.
Experience with Nexpart, Prodemand, Repairlink, Shop-ware is an asset but not required.

Join us in delivering exceptional service to our customers while advancing your career in the automotive industry!

Job Type: Full time

Pay: $25.00-$35.00 per hour

Expected hours: 40 per week

Benefits:
Dental care
Extended health care
Life insurance
On-site parking
Paid time off
Store discount
Vision care

Experience:
Service advisor: 4 years (required)

Work Location: In person

📌 Service Advisor Gibbons
🏢 Goodbrand Auto]
📍 Gibbons