The Customer Service Representative (CSR) is the primary customer service / operations contact with the customer. The CSR is also the primary operations contact with ZIM Logistics’ overseas offices & agents. The CSR conducts effective and productive handling of shipments to ensure continuous cargo flow while at the same time respecting company policies and objectives, with an outstanding customer service and proactiveness.

Main responsibilities:
Main point of contact with assigned customers and handling the transactional requirements of their accounts
Proactively identify potential issues and work to resolve with sense of urgency,
Effective and productive job file set up and maintenance,
Effectively communication with local/overseas Agents, carriers regarding bookings, shipping instructions & documentation (arrival notices, bills of lading, etc.)
Providing pre-alerts to customers and/or overseas offices & agents
Pickup Order creation & distribution for OTR (over the road moves)
Proactively tracking/tracing of shipments and provide timely updates to customers
Preparing / follow up on customs documentation and requirements
Generate reports for Customers
Insurance and additional services follow up
Timely update of milestones into company’s operating system




Preparation of ZIM Logistics documentation
Develop and maintain solid and close relationships with customers and vendors,
Billing aligned with tax requirements in Canada
Distribution of Proof of Deliveries
Rating and creation of invoices following credit terms,
Accruing revenue and costs accurately in the system following company’s guidelines,
Support the Finance Team providing Information for Accounts Payable, Receivable functions,
Review and approve vendors’ invoices

Requirements:

Requirements:
Minimum 3 years of proven experience in Customer Service / Operations position with non-asset trucking brokerage and/or Asset ground operators
Knowledge of Freight Forwarding / Supply Chain Logistics with Ocean/Air freight operations will be an asset
Proficient in MS Office
Excellent control of country’s local language. Good control of English language (Speaking, reading and writing)
Knowledge of Canadian Customs requirements (ACI, HS Code, Fumigation)
Knowledge of Incoterms
Understanding of carriers' services and routing
Must be detail oriented and accurate when processing documentation
Team player

Function:
Countries & Business Development

📌 Customer Service / Operations Representative Toronto
🏢 ZIM
📍 Toronto