We are looking for candidates with solid technical expertise to fill this role.

Duration: 12 - Month Contract Work Hours: Monday–Friday, 9:00 AM–5:00 PM We are seeking a strategic and results-driven Senior Manager, Client Segment Strategy & Execution to lead growth, engagement, and client experience strategies across priority client segments, including the Canadian Defence Community (CDC) . This individual will also lead complex strategic initiatives, manage investments and budgets, and influence senior internal and external stakeholders to deliver measurable client and business outcomes. Develop strategies to increase client acquisition, engagement, retention, share of wallet, and overall segment performance.

Serve as the enterprise subject matter expert for assigned segments. Leverage client, market, competitive, and performance insights to identify growth opportunities. Develop differentiated value propositions and long-term segment strategies aligned with business priorities.

Champion a client-centric approach by translating client, market, and performance insights into actionable strategies. Establish effective governance, accountability, milestones, and performance measures. Identify and manage program risks, dependencies, and execution challenges.

Drive continuous improvement based on performance results and evolving client needs.

Performance

Management & Strategic Analytics Own segment performance management and measurement frameworks. Analyze KPIs, client metrics, financial results, and business performance to identify opportunities and risks.



Translate complex data into actionable recommendations for senior leadership.

Develop executive-level reporting, strategic recommendations, and business cases. Develop and execute strategic partnership initiatives that support segment growth and business objectives. Build and manage senior-level relationships with external partners and internal stakeholders.

Influence enterprise alignment, investment, and executive support for strategic priorities. Own and manage segment budgets, investments, and resource allocation. Develop business cases and investment recommendations supporting strategic growth initiatives.

Monitor financial performance, spending, and return on investment.

Core Technical

Skills 8–10+ years of experience in client strategy, segment management, business strategy, strategic partnerships, business development, marketing strategy, or a related discipline. ~ Proven experience developing and executing client or segment growth strategies . ~ Strong strategic planning and execution capabilities. ~ Experience developing and managing strategic partnerships . ~ Experience developing business cases, investment recommendations, budgets, and performance reporting . ~ Ability to translate client, market, financial,



and performance data into actionable business strategies. ~ Proven ability to influence senior stakeholders within complex, matrixed organizations.

Experience within financial services, banking, insurance, payments, telecommunications, consulting, or another large client-focused enterprise .

Experience working with or developing strategies for the Canadian Defence Community, military personnel, veterans, defence-related organizations, or similar affinity segments .

Experience managing enterprise-level client experience or customer experience initiatives. Familiarity with share-of-wallet, customer lifetime value, retention, loyalty, and client engagement metrics .

Experience building value propositions for distinct client segments.

Experience using advanced analytics or customer insights to support strategic investment decisions. Knowledge of Canadian financial services and/or defence community ecosystems. Strong stakeholder and relationship management.

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals. Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status

📌 Manager - Client Service Management (F/M) (Toronto)
🏢 Dexian
📍 Toronto