Take charge of KOHO's collections strategy as the Collections & Recoveries Manager. Focus on innovative customer care practices while driving recovery and retention strategies. We are looking for a Collections & Recoveries Manager to lead development in KOHO's financial operations as it becomes a full-service bank.

This role is crucial for crafting a collections program that optimally serves customers during financially challenging times. Engage with data analytics and strategic planning to improve internal processes and customer experiences. Key Responsibilities:

- Monitor delinquency and loss trends for actionable insights
- Develop targeted contact strategies for customer outreach
- Design adaptable payment arrangements for customer relief




- Collaborate with BPO partners to ensure quality collections
- Establish recovery strategies for customers after defaults Requirements:
- 3-5+ years in collections strategy or management
- Familiarity with the collections lifecycle and recovery processes
- Hands-on experience in developing customer engagement techniques
- Proficient in analytics and financial modeling; SQL knowledge is beneficial
- Understanding of Canadian regulations regarding debt Drive strategic transformations in collections at KOHO and enhance the way customers interact with financial recovery.

📌 Manager, Collections & Recoveries at KOHO (Vancouver)
🏢 Portage Ventures GP
📍 Vancouver