Dass Metal Products is a wholly owned Canadian family business which has been in the construction and development industry for over 30 years. J Dass built his business on hard work and his desire to provide “second to none” service to his customers. Dass began as a modest retail business and has now expanded into industrial and commercial development including hotels, banquet halls and residential high rise. To learn more, visit Dass.ca

Job Summary
As a Order Processor, you will provide customer, sales and operations support in a consistent, efficient and timely manner conducive to the company’s mission statement and objectives, ensuring the highest level of customer service is always achieved.

Purpose
To provide administrative assistance to Management, and support daily activities of Customer Service, Sales, and Operations via direct interaction, phone, and email, along with the company's CRM and other business systems.

Order Processor Job Responsibilities

Receive and review customer orders for accuracy and completeness

Enter orders into the system promptly and accurately

Coordinate with various departments to ensure timely order fulfillment

Communicate with customers regarding order status and updates

Resolve any order discrepancies or issues in a timely manner

Maintain organized records of orders and customer information

Qualifications & Required Experience

2-3 years’ experience (preferred) in order processing, customer service or related experience

3+ years of experience in order management in metal or related industry

High level of computer literacy

Excellent verbal and written communication skills

Must be customer-retention focused





Detail oriented with excellent organizational and interpersonal skills

Ability to adapt quickly in a fast paced environment

Must be able to effectively prioritize, multi-task and work well as part of a team

Previous experience with Salesforce or NetSuite is a plus

Ability to analyze problems of a moderate difficulty and manage and review data coming from variety of factors

Use judgment within defined procedures to determine appropriate action.

Can‑do attitude and positive approach to solving problems

Qualified and pleasant style in dealing with customers and sales team

Effective problem mitigation and resolution skills

Excellent time management skills to follow through on open items

In‑depth knowledge of Salesforce or a similar CRM

Knowledge and proficiency working with Microsoft Office

Ability to work with a global team, respecting different cultures from all regions

Education & Experience

High school diploma or equivalent; college degree preferred

Familiarity with office software and phone systems a plus

Minimum 2 years’ experience in Customer Service, order processing an asset

Track record of over‑achieving quota

Strong phone contact handling skills and active listening

Familiar with CRM systems and practices

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to multitask, prioritize and manage time effectively

Candidates will be subject to standard employment background check.

Job Types
Full‑time, Permanent

Schedule
Day shift

Monday to Friday – 9 am to 5 pm

40 hours a week

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📌 Order Processor (Ontario)
🏢 TEEMA Solutions Group
📍 Ontario