Nestled at the base of Blackcomb Mountain, just two hours north of Downtown Vancouver, Fairmont Chateau Whistler defines mountain luxury. Offering ski-in, ski-out convenience in the winter, and an in office championship golf course in the summer, we are Canada’s year-round outdoor adventure destination. Additionally, we are Whistler's largest conference resort hotel, offering 5 unique dining outlets, a slope-side Health Club, and 519 guestrooms and suites.
Job Description
Guest Services Captain
Be an ambassador for an exceptional guest experience as Guest Services Captain, where your passion for service will inspire your team and make our guests feel valued.
This is a permanent, full-time position, starting in August 2026.
Starting Rate of Pay: $20.95 per hour
We recognize tenure through our compensation - hourly rates increase after 6 months and then yearly to three years. At three years the pay rate for this role would be $24.50.
Job Duties Include:
Lead and supervise the Guest Services team while ensuring all service standards are followed
Handle guest concerns and react quickly, logging and notifying proper departments
Attend regularly scheduled departmental meeting
Assist in managing the departmental budget and scheduling colleagues accordingly
Balance operational, administrative and colleague needs
Assist guests regarding hotel facilities in an informative and helpful way
Qualifications
Valid Class 5 BC Drivers License
Valid Class 4 BC Drivers License (preferred)
Previous leadership experience in Guest Services
Previous Property Management System experience preferred
Proficient in MS Office
Subsidized staff accommodationprovided
Complimentary mealin our staff cafeteria per shift
Access to our Employee Travel Program, with discounts on room rates and food & beverageat Fairmont & Accor properties worldwide
Additional Information
Visa Requirements : To progress with your application, you must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence:
[email protected]
#CWMRSummer26
#J-18808-Ljbffr
📌 Guest Services Captain (British Columbia)
🏢 FAIRMONT
📍 British Columbia