230 Victoria St, London, ON N6A 2C2, Canada

Job Description
Posted Monday, July 20, 2026 at 4:00 AM

Status : Full-time, Permanent

Location : London, ON

Hours : 35 hours/week (5 days)

Salary : $46,027 to $57,534

Paid Time Off : 3 weeks’ vacation, 12 health & 3 personal days, 5 spiritual/cultural days, professional development and your birthday off

Pension : HOOPP (defined benefit plan)

Posting Date: July 20, 2026

Southwest Ontario Aboriginal Health Access Centre (SOAHAC) is a diverse, dynamic, multiservice Indigenous health and wellness agency. We strive to provide quality, wholistic health services by sharing and promoting traditional and western health practices to enable people to live in a more balanced state of well-being. SOAHAC provides services to Indigenous people including those who live on and off reserve, status, non-status, Inuit, and Metis within the Southwest, Waterloo Wellington and Erie St Clair regions. SOAHAC has a mandate of ensuring that health services are accessible, of high quality, and are culturally appropriate. It is SOAHAC’s objective to build health care capacity within Indigenous communities. Currently, we are seeking the services of a Dental Administrative Assistant to join our dental clinic team to work at the London SOAHAC Dental Clinic with occasional travel to support our Muncey Dental Clinic.

Reporting to the Dental Supervisor, the Dental Administrative Assistant will be instrumental in elevating the operational efficiency of the dental clinics and will play a key role in client experience as well as handling books, rescheduling, cancellations and managing insurance claims, verifications and billings. The Dental Administrative Assistant will be responsible for report generation, reporting on patient flow, revenue and other metrics to assist with clinic management.

Responsibilities

Greet and register clients with professionalism, warmth,



and cultural sensitivity

Schedule, reschedule, confirm, and manage client appointments to optimize provider time and reduce no-shows

Manage cancellations and follow-up appointments with attention to client care and clinic flow

Verify insurance and government program eligibility, and assist clients in understanding their coverage and financial responsibilities

Submit and track claims for NIHB, HSO, CDCP, OSDCP, and private insurers in accordance with program requirements

Monitor accounts receivable, follow up on unpaid or denied claims, and resolve billing discrepancies

Collect payments, process billing transactions, and maintain accurate financial records

Generate reports on patient flow, revenue, and other key performance indicators to support clinic operations

Maintain up-to-date and compliant client records in accordance with privacy regulations

Provide clear and compassionate communication regarding billing, appointments, and clinic policies

Act as a liaison between clients, dental providers, and external insurers

Support the dental team and clinic manager with administrative and operational tasks as required

Participate in training and quality improvement initiatives

Work occasional extended hours as needed

Perform other duties as assigned by the Dental Supervisor

Requirements

Dental Office Administration certificate from an accredited college

Minimum of 5 years of experience in dental reception and billing,



with a strong preference for experience handling NIHB and other government dental programs

In-depth knowledge of dental billing codes, insurance verification, and claims submission processes

Familiarity with Ontario dental public health programs (e.g., HSO, CDCP, OSDCP) is an asset

Proficient in dental practice management software, ideally ABELDent, and Microsoft Office applications

Exceptional organizational and time-management skills with the ability to multitask and problem-solve in a fast-paced workplace

Solid interpersonal and communication skills, demonstrating professionalism, empathy, and cultural sensitivity when working with diverse populations

Able to work both independently and collaboratively within a team setting

Commitment to accuracy, efficiency, client service, and compliance in all aspects of billing, scheduling, and administrative support

Willingness to participate in Indigenous Cultural Safety training, teachings and ceremonies

Up to date immunizations and records

Current police check as a condition of employment

Must be able to travel between work locations as required to meet operational needs, including travel between the London and Muncey sites on occasion, with access to reliable transportation.

This job may require additional responsibilities and duties as assigned by Southwest Ontario Aboriginal Health Access Centre.

SOAHAC values diversity and is an equal opportunity employer; however, hiring preference will be given to qualified Indigenous applicants. SOAHAC is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation to apply or if selected to participate in an assessment process, please advise Human Resources.

230 Victoria St, London, ON N6A 2C2, Canada

#J-18808-Ljbffr

📌 Dental Administrative Assistant (Ontario)
🏢 Southwest Ontario Aboriginal Health Access Centre
📍 Ontario