Capital West Mortgage Inc. ("Capital West") is a Vancouver-based firm known for its progressive, innovative approach to real estate financing across the Lower Mainland, operating through four divisions: Lending, Exempt Market Dealer, Commercial, and Properties.

Capital West's Lending division manages Pacifica Mortgage Investment Corporation ("Pacifica"), a mortgage investment corporation that lends to borrowers across Western Canada who don't fit conventional bank criteria, sourced through a network of mortgage broker partners. This mortgage administrator role is part of the Pacifica team.

Reports to: Senior Vice President of Alternative Lending & MIC Operations

Description
This is a full time in-office position in which you will work closely with the Senior Vice President of Alternative Lending & MIC Operations to ensure the smooth flow of administrative tasks related to mortgages and compliance. The role is primarily responsible for processing mortgage renewals, verifying documentation for accuracy, and preparing compliance documents. The position will have synergies with origination, accounting, compliance, and Investor Services divisions.

Key Responsibilities

Update the mortgage system as needed with information pertaining to the Borrower or property.

Prepare renewal paperwork in accordance with the company’s renewal policies

Production and delivery of various types of mortgage statements

Issue payout letters and facilitate mortgage discharges





Review legal documents such as final reports, Form C’s, PPSA, and statement of adjustments.

Follow up with Borrowers who have missed payments and, when applicable, negotiate payment arrangements to bring accounts current

Refer files for commencement of legal action when needed

Maintain detailed and accurate notes of all correspondence for matters relating to each mortgage

Work with the compliance team to ensure all files comply with the company's AML Policies and Procedures.

Understand and follow internal policies, guidelines, and procedures

Review documentation for accuracy and ensure all data input into the system is correct.

Identify best practices and opportunities to improve internal processes and procedures.

Assist the Senior Vice-President of Alternative Lending & MIC Operations with other various tasks when needed

Education / Experience / Skills

BC Mortgage Brokers License or willing to complete the Mortgage Brokers License as soon as possible

Mortgage industry experience

Excellent attention to detail is a must

Strong analytical and problem-solving skills

Strong oral and written communication skills.

Advanced use of Microsoft Office, Outlook, and PowerPoint, and the ability to learn new software systems

Ability to work independently and in a team environment

Outstanding organizational skills with the ability to set priorities and meet deadlines.

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📌 Mortgage Administrator (British Columbia)
🏢 Capital West Mortgage
📍 British Columbia