Location: Remote and Hybrid positions available— head office, 6240 Highway 7, Woodbridge, ON

Employment type: Full-time, permanent · shift-based (including some evenings and weekends)

Reports to: VP, Operations

Team: Customer care and travel advisory

About shoptravel
shoptravel is a proudly Canadian travel platform built to be more than a booking engine— your travel co-pilot, combining personalized guidance, curated discovery, and genuine human care to make every step of the journey feel personal, trustworthy, and dependable. shoptravel brings over three decades of Canadian travel expertise together with technology that helps Canadians not just book travel but feel inspired to take it. Real expertise. Real people. A better way to travel.

About the role
Our call centre travel agents are the human voice of shoptravel— the co-pilot Canadians reach when they are planning a trip, making a booking, or need a steady hand along the way. In this role you will help travellers turn ideas into itineraries, guide them through their options with warmth and expertise, and make every interaction feel personal and dependable.

This role is fully bilingual: you will support travellers in both English and French. If you love travel, love helping people, and want to be part of a brand building something new in Canada, we would love to talk to you.

What you will do

Be the first point of contact for travellers across phone, chat, and email, in both English and French

Advise travellers on destinations, vacation packages, flights, hotels, and stays, and help build itineraries that fit their needs and budget

Provide clear, accurate information on pricing, availability, policies, and shoptravel features such as Flexpay and Protect Your Trip

Process bookings, changes, cancellations, and refunds accurately and efficiently

Resolve questions and issues with empathy and follow-through, escalating when needed

Meet service quality, customer satisfaction,



and conversion targets

Stay current on destinations, promotions, and supplier products so your advice is always useful

Keep accurate records in our booking and CRM systems

Deliver the warm, expert, co-pilot experience shoptravel is known for on every interaction

What you bring

Fluency in English and French, spoken and written — required

Minimum 2 years of experience in customer service or a contact centre environment; travel or hospitality experience is a strong asset

A genuine passion for travel and for helping people

Strong communication, active listening, and problem‑solving skills

Comfort working with booking systems and CRM tools, and the ability to learn new technology quickly

Availability to work flexible shifts, including some evenings and weekends

A calm, positive, service‑first attitude

TICO certification, or willingness to obtain it (training supported)

Nice to have

Experience selling leisure travel, vacation packages, or cruises

Working knowledge of a GDS (for example Sabre or Amadeus)

Additional languages

What we offer

A genuine ground‑floor opportunity to help shape a proudly Canadian travel brand from the start

A founder‑led team, drawing on over three decades of Canadian travel expertise

Competitive compensation and a comprehensive perks package

Travel perks and a workplace built by people who genuinely love travel

Room to grow as the company grows

How to apply
If this sounds like you, we would love to hear from you. Apply through our LinkedIn posting or send your résumé to [email protected] with “Call Centre Travel Agent” in the subject line.

shoptravel is an equal opportunity employer. We welcome and encourage applications from people of all backgrounds and are committed to building a diverse, inclusive team. Accommodations are available on request for candidates taking part in all aspects of the selection process — please let us know how we can help.

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📌 Call Centre Travel Agent (Ontario)
🏢 shoptravel
📍 Ontario