Kitchener Ford is currently seeking an Appointment Coordinator to join our team of customer focused professionals within our high volume and process-driven Dealership.

Purpose/Summary of Position

Handle all incoming service calls and emails for service appointments

Advise and promote recommended scheduled maintenance

Answer customer inquiries, concerns and provide assistance where needed

Input and maintain vehicle/customer information in the computer system

Complete outbound reminder calls and emails to schedule appointments

Identify and elevate customer concerns with the management team usingour process

Required Qualifications
Our idealcandidates understand thatcustomers have a choice in where they purchase and service their vehicles, andtherefore demonstrate a commitment delivering unparalleled service to show ourcustomers real value for their hard-earned money.

Passionfor delivering a consistently exceptional customer experience

Abilityto multi-task between computer programs, maintaining engagement and rapport with customer on the phone

Energizedby challenges; driven to improve efficiencies, learn and grow

Proactive self-starterwith a desire for accountability





Operateswith the highest level of integrity

Exceptionalinitiative, high energy and positive attitude

Processdriven with impeccable organization and prioritization abilities

Abilityto analyze a problem and provide an effective solution in a rapid-pacedenvironment

Impeccablefollow-through and commitment to achieving targeted goals and objectives

Candidates must possess

Previous Dealership Service Department Appointment Booking experience preferred

Preferred Previous customer service/administrative experience required

Experience with CDK is an asset

Why We’re Awesome

Commitmentto an exceptional employee experience

Employeeand Family Assistance Program

Collaborativework environment, group support and ongoing training

Kitchener Ford is an equal opportunity employer which values diversity in the workplace.If you require accommodation in order to participate in the hiring process,please contact us at (phone hidden) or [email protected] to make your needs known in advance.

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📌 Appointment Coordinator (Ontario)
🏢 CanadaOne Auto Group
📍 Ontario