Client Service Administrator
Are you a customer service expert that enjoys making connections, solving problems, and helping more people hear better? Are you searching to be part of a team that has a “people-first” attitude which focuses on client centred care? If you are passionate about utilizing your skills to change client’s lives – then we would love to hear from you!

Please note, the working days/hours for this role are Tuesday to Saturday - 8:30am to 4:30pm***.

How you will Make an Impact
As an integral member of our team, you’ll create a welcoming environment for our clients, providing them with exceptional service every step of the way. You’ll foster positive relationships with both clients and colleagues, making sure every client’s hearing journey is smooth and enjoyable.

Customer Service: Serve as the first point of contact for clients, delivering top-notch customer care. You’ll greet clients, manage inbound phone calls and emails and answer customer inquiries with professionalism and warmth.

Appointment Scheduling: Ensure smooth clinic operations by managing and adjusting clinician schedules, booking appointments, and coordinating follow‑ups.

Clinic Maintenance: Keep our clinic looking its best! You'll organize and tidy the client waiting areas and ensure supplies are stocked and ready.

Administrative Support: Assist clinicians by maintaining client files, managing stock orders,



and ensuring clinic operations run smoothly. You’ll handle basic hearing aid maintenance, help with events, and support local promotions.

Accounting & Insurance: Take ownership of processing payments, tracking insurance claims, accounts receivable management and maintaining inventory. Your attention to detail will ensure smooth financial operations.

Responsibilities

At least 2 years of customer service experience

Robust organizational skills and ability to manage multiple priorities

Experience in Microsoft excel

Competencies

Competitive compensation package

Generous paid time off including 10 days vacation and 10 wellness days

RRSP Matching

Healthcare and Dental for yourself and dependents

Access to ongoing training and development

Corporate discounts through perkopolis and discounted rates to GoodLife Fitness

Equal Opportunities
HearingLife Canada is committed to a diverse and inclusive workplace. HearingLife Canada is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation please clearly indicate in your application any accommodations you will require throughout the recruitment process.

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📌 Client Service Administrator - Vancouver West Broadway (British Columbia)
🏢 HearingLife Canada
📍 British Columbia