Full Time Front Line Richmond, BC, CA

16 days ago Requisition ID: 1086

Salary Range: $24.00 To $25.00 Hourly

At River Rock Casino Resort, one of British Columbia’s most iconic entertainment destinations, every guest interaction is an opportunity to create something memorable. Located in the heart of Richmond—just minutes from Vancouver International Airport, a short drive from downtown Vancouver, and directly connected to its own on‑site SkyTrain station (Bridgeport Station)—River Rock blends the energy of a world‑class casino with the comfort and sophistication of a full‑service waterfront resort.

As part of a team of over 950 dedicated employees, you’ll join a vibrant, guest‑focused community where hospitality, entertainment, and service excellence come together.

Ready to be part of the team that keeps the action running smoothly? Join the Surveillance Department at River Rock Casino Resort and begin a rewarding career behind the scenes.

You’ll receive on-the-job training, mentorship from experienced team members, and the opportunity to develop skills in surveillance technology, observation, and incident reporting. If you have a sharp eye for detail, robust integrity, and enjoy working in a fast‑paced environment where every shift is different, we’d love to hear from you.

Key Accountabilities

Monitoring, documenting and reporting violations regarding large cash/cash equivalent transactions, exclude and self‑excluded guests and unauthorized access

Maintaining logs, recording daily reports; storing records for evidence purposes

Monitoring and documenting and reporting on the condition of surveillance facilities and equipment

Performing preventive maintenance on equipment

Communicates effectively with all appropriate operational departments

Ensures compliance with licensing laws,



health & Safety and other statutory regulations

Performs other duties as assigned or directed

The successful candidate will demonstrate the following qualifications

Computer proficiency

Demonstrated ability to maintain strict confidentiality and adhere to all procedures to maintain integrity and respect the privacy of clients, colleagues, regulators, and other visitors.

Strong written and verbal communication skills, including adhering to reporting standards

Keen eye for detail and meticulous, with the ability to focus on monitors for long periods of time

Background experience in Criminology an asset

Ability to work in a team environment

Ability to exceed internal and external customer expectations through timely, effective and service oriented communication

A commitment to continually increase your knowledge of our products and services in order to offer exceptional experiences to our guests

A willingness to learn, develop and achieve new skills for personal and professional development

Candidates must be ready and willing to work a flexible schedule, including graveyards, weekends and holidays. The hours of work will be based on operational and business needs.

Education and Requirements

Post Secondary education in criminology or suitable combination of education and experience an asset

Required to acquire and maintain a Gaming Worker registration through IGCO





Responsible beverage service certification (BC- Serving It Right)

Ability to exceed internal and external customer expectations through timely, effective and service oriented communication

Computer literacy in MS Office

Minimum 1 year of experience in a surveillance or security field an asset;

Gaming industry experience considered an asset

Work Environment Considerations

Secure back‑office environment, sitting for long periods of time, watching footage for long periods of time, non‑traditional work hours

This role requires a flexible schedule that adapts to the business needs of a busy operation; will have non‑traditional work hours including evening, overnight, and weekend shifts.

Eligible employees receive a competitive benefits package after completing probation and meeting the required hours threshold, including:

Extended health and dental coverage

Company pension plan with matching contributions

Employee and family assistance programs

Paid time off

Team members enjoy a variety of discounts across the resort, including:

Hotel discounts

Easy, Reliable Commuting
With direct access to Bridgeport SkyTrain Station, commuting is convenient whether you’re coming from Richmond, Vancouver, Burnaby, New Westminster, or Surrey.

River Rock Casino Resort is committed to fostering a diverse, equitable, and inclusive workplace and welcome applications from all qualified candidates. Accommodation is available throughout the recruitment and selection process. Candidates requiring accommodation are encouraged to advise us at any stage of the process.

We thank all applicants for their interest; however, only those selected for further consideration will be contacted.

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📌 Surveillance Operator - River Rock Casino Resort (British Columbia)
🏢 Great-Canadian-Entertainment-2
📍 British Columbia