Key Responsibilities Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.
Build lasting client relationships through personalized styling, product expertise, and fashion advice.
Drive sales through cross‑selling, upselling, and tailored recommendations.
Utilize mobile POS, clienteling tools, and social selling platforms (including short‑form video) to capture data and encourage repeat purchases.
Develop and execute personal sales plans; meet or exceed individual and team KPIs.
Source new customers, maintain relationships, and follow up to close sales.
Maintain high energy on the floor, manage multiple customers, and adapt selling techniques to business needs.
Complete daily operational tasks (cash wrap, inventory processing, replenishment, visual merchandising) while maintaining service standards.
Keep sales floor and stockroom clean, organized, and stocked; follow retail policies, POS, and asset protection procedures.
Process transactions efficiently (purchases, returns, exchanges, online pickups).
Support inventory cycles: receive shipments, stock shelves, and manage product movement.
Assist teammates in functional areas as required.
Foster a collaborative, trust‑based environment; encourage team performance.
Participate in brand initiatives, training programs, and inclusion activities.
Welcome feedback, adapt behaviors, and maintain a calm, professional demeanor.
Required Qualifications 1+ years of sales experience (luxury retail preferred); knowledge of fashion trends and competitors.
Experience with POS operation, basic computer proficiency (iPad/laptop, Mobile POS), walkie‑talkie use, ability to read price/release sheets.
Strong English proficiency.
Ability to work in a fast‑paced environment.
Luxury retail background, social media savvy, experience with live‑stream shopping or video demos, clienteling and data acquisition skills.
Ability to lift at least 25 lbs. regularly (up to 50 lbs., occasionally), to climb, bend, kneel,



and maneuver sales floor and stockroom.
Preferred Qualifications Strong English language proficiency (for EU).
Schedule Ability to work a flexible schedule to meet business needs—including nights, weekends, peak busy season, and high‑traffic retail days (including, but not limited to, public holidays).
Physical Requirements Ability to lift at least 25 lbs. regularly (up to 50 lbs., occasionally), to climb, bend, kneel, and maneuver sales floor and stockroom.
Core Competencies Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value‑added in brainstorming settings.
Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first‑hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.




Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom‑line oriented; steadfastly pushes self and others for results.
Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high‑tension situations comfortably.
Learning on the Fly: Learns quickly when facing recent problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
Equal Employment Opportunity Statement Coach is an equal opportunity and affirmative action employer. All employment decisions are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally‑recognized protected basis prohibited by applicable law.
Pay Range Base Pay Range $17.60-$22.00. Tapestry will comply with minimum wage requirements and any other applicable pay laws based on city, county, and state regulations.
Benefits Medical insurance
Dental insurance
Vision insurance
401(k)
Paid Paternity and Maternity leave
Commuter Benefits
Disability insurance
Tuition assistance
Note This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.

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📌 Sales Associate II (Alberta)
🏢 Tapestry
📍 Alberta