Veterinary Assistant, Receptionist
Location: Elmsdale, NS

East Hants Animal Hospital is currently welcoming an experienced Veterinary Assistant, Receptionist to join our team. This is an exceptional opportunity for an organized, motivated, and empathetic individual to fulfill a dual support role for the hospital, helping clients and their pets feel welcomed while working hands‑on with the Veterinary and Technician teams.

Responsibilities

Create a warm and welcoming setting for our patients and pet parents.

Answer a multiline phone system and track and book appointments effectively.

Place outbound calls to pet parents for follow‑up and future appointment bookings.

Respond to and manage email correspondence with clients, referring veterinarians, and internal office messages.

Admit and discharge pet patients.

Invoicing/billing: create estimates, obtain pet owner confirmation, and process payments.

Schedule appointments.

Assist the Veterinary staff with various tasks and treatments.

Perform animal restraint.

Maintain housekeeping duties; ensure cleanliness of the reception area,



pet holding areas, exam rooms, and treatment areas.

Shift‑share at other VCA hospital locations may be required.

Qualifications

Previous client services experience and/or Veterinary industry exposure is ideal.

Excellent customer service skills with a real aptitude for putting people at ease and creating a welcoming environment.

Veterinary Assistant (VA) or Veterinary Office Assistant (VOA) program certificate is an asset.

A love for all small companion animals.

Benefits

A caring culture of Wellness and Appreciation!

Competitive wages and benefits!

RRSP Employer Group Match Program!

Annual uniform allowance.

Exceptional career development: there is room to grow here.

Employee Assistance Program.

Referral Bonus Rewards.

Opportunities to give back in your community through VCA initiatives.

Generous personal pet care discounts.

Extra perks such as shopping discounts and wellness apps.

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📌 Veterinary Assistant, Receptionist, East Hants Animal Hospital (Nova Scotia)
🏢 VCA Animal Hospitals
📍 Nova Scotia