Instructor – Fleet Management Assistant / Junior Service Writer Program

Location: Omnia Training St. Albert, AB

Job Type: Full-time, fixed-term contract

Schedule: Monday to Friday, 7:30 a.m. to 4:00 p.m.

Work Location: In person

Job Overview
Omnia Training is seeking an experienced and engaging Contract Instructor to deliver our 10-week Fleet Management Assistant – Junior Service Writer Program at our St. Albert training facility.

This opportunity is suited to an industry professional with experience in fleet maintenance, service writing, service advising, automotive administration, or shop operations who is interested in helping adult learners build practical, job‑ready skills.

The successful candidate will deliver classroom instruction, demonstrations, practical exercises, role‑playing activities, and workplace simulations using Omnia’s approved curriculum and training resources.

Schedule and Contract Details

Monday to Friday

7:30 a.m. to 4:00 p.m.

30-minute unpaid lunch

10-week instructional contract

In-person delivery at Omnia Training in St. Albert

Daytime availability throughout the full contract is required

Areas of Instruction

Fleet maintenance administration and shop workflow

Junior service writer and service advisor responsibilities

Work orders and documentation standard

Customer intake and appointment scheduling

Repair estimates and customer authorization

Service updates and invoice review

Customer service and difficult conversations

Preventive maintenance and OEM service schedules

Parts purchasing,



procurement, and vendor management

Inventory, receiving, backorders, and returns

Fleet Maintenance Pro or similar maintenance software

Excel-based fleet tracking and KPI reporting

CVIP/CVID compliance tracking awareness

GPS, telematics, and maintenance alerts

Mechanical terminology and basic automotive systems

Practical work simulations and employment preparation

Responsibilities

Deliver engaging classroom instruction and practical learning activities

Follow Omnia’s approved curriculum and daily training schedule

Explain fleet and service‑department processes in a clear and accessible manner

Demonstrate real-world work orders, customer intake, maintenance scheduling, and parts processes

Facilitate role‑plays, case studies, group exercises, and workplace simulations

Create a professional, respectful, and inclusive learning environment

Monitor attendance, participation, and student progress

Administer written, practical, and performance-based assessments

Provide constructive feedback and additional support to participants

Maintain accurate attendance, assessment, and program records





Communicate student concerns and progress to Omnia’s training team

Work closely with Omnia’s Training Operations Director and program staff

Maintain an organized and professional classroom environment

Preferred Qualifications

Relevant experience in fleet maintenance, service writing, service advising, automotive administration, parts, or shop operations

Strong understanding of repair orders, maintenance scheduling, parts processes, and service‑department workflow

Experience using fleet‑management, service‑management, or repair‑tracking software

Proficiency with Microsoft Office, particularly Excel

Robust communication, organization, and customer‑service skills

Ability to explain technical concepts to entry‑level adult learners

Previous teaching, workplace training, facilitation, coaching, or mentorship experience is an asset

Journeyperson automotive experience is considered an asset but is not required

Experience working with diverse learners and employment‑training participants is an asset

Valid driver’s license and reliable transportation

Ideal Candidate

Patient, approachable, and comfortable working with adult learners

Organized and dependable

Confident delivering both technical and customer‑service content

Able to connect curriculum with real workplace examples

Comfortable providing feedback and supporting different learning needs

Committed to maintaining a safe, respectful, and inclusive classroom

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📌 Instructor – Fleet Management Assistant / Junior Service Writer Program (Alberta)
🏢 Omnia Training
📍 Alberta