Become the Vice President of Customer Support and Technical Operations at Jonas Software, focusing on process improvement and customer engagement in a hybrid work model based in Toronto.This senior leadership role is tailored for someone who can seamlessly blend technical expertise with operational strategy. You will manage a diverse team dedicated to enhancing customer satisfaction through effective support processes and AI innovations. Your hands-on approach will elevate customer experiences while maintaining a robust support framework.Key Responsibilities:
Guide structured incident management and escalation process
Cultivate robust relationships with enterprise clients
Lead continuous process evaluations and enhancements
Drive the introduction of automation and AI in support tasks
Ensure effective budgeting and resource planningRequirements:
10+ years in technical support or relevant fields
5+ years leading multi-disciplinary teams
Hands-on experience in Tier1 and Tier2 support
In-depth knowledge of customer service metrics
Experience with departmental budgetingStep into a transformative role where your leadership can redefine customer experiences at Jonas Software.

📌 Vp Of Customer Support And Operations Toronto
🏢 EWS Group
📍 Toronto