Support Eminence Organic Skin Care's Retail Customers as a Retail Order Services Representative. This on-site and hybrid position focuses on providing world-class service via various communication channels.

This 9-month contract will have you addressing customer inquiries, managing order processing, and providing personalized support. Reporting to the Retail Order Services Supervisor, you’ll leverage your robust communication skills to resolve issues efficiently while contributing to the overall customer experience.

Key Responsibilities:
• Provide support to Retail Customers through chat, email, and phone
• Maintain high product knowledge for effective assistance
• Resolve customer concerns with a focus on empathy




• Ensure timely processing of orders and returns
• Monitor customer communications for urgent inquiries

Requirements:
• Customer service experience preferred
• Effective problem-solving and communication abilities
• Detail-oriented and organized approach
• Familiarity with order processing systems and RMA
• Capacity to work collaboratively with team members

Elevate your customer service skills and play a vital role in customer satisfaction with Eminence in Vancouver.
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📌 Retail Order Services Hybrid Role (British Columbia)
🏢 Eminence Organic Skin Care
📍 British Columbia