Role Overview
Overall responsibility for achievement of individual sales objectives; developing and servicing the customer.

Responsibilities

Achieve preset sales objectives.

Develop network and clientele.

Capture client information; consistently adding information to further promote boutique relationships and sales

Possess strong product knowledge of the various collections

Provide outstanding customer service.

Develop a working knowledge of simple pen repair and after sales service techniques.

Maintain the aesthetic quality of the store.

Open/close boutique as required.

Handles communication with corporate office in absence of management

Responsible for ensuring loss prevention procedures are followed according to protocol

Handle transfers in absence of management

Qualifications

Previous experience in retail sales; jewelry or high-end luxury product sales is preferred.

Strong understanding of Customer Service needs and customer priorities. Ability to establish and maintain effective relationships with customers and gain their trust and respect.

Excellent interpersonal, communication and computer skills are needed.

Strong attention to detail with the ability to handle multiple tasks simultaneously.

High school graduate or equivalent, College degree preferred





Able to work open availability including nights, weekends, and holidays

Fluent in English and Spanish

Standing on the sales floor for 90% of the workday

Reaching to access product stored within cabinets or on shelves

Bending to access product stored within cabinets

Occasional need to use a ladder to reach product

Unpacking and/or lifting of large boxes that contain product

We Offer – Canada

Employee wellbeing is a top priority at Richemont. We offer a comprehensive perks program to support employees and their loved ones.

Company sponsored health, dental, drug, and vision programs.

Income protection solutions including life insurance, disability benefits, and the RRSP program with employer match.

Paid time off, a maternity leave top-up program, and access to the employee assistance program.

Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

Accommodations will be made for applicants with disabilities during the recruitment process in accordance with applicable laws. Please contact us to request accommodation.

Expected Salary Range: $24.00 - $26.00 hourly. Salary will be determined based on relevant skills and experience.

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📌 Key Holder (Ontario)
🏢 Richemont Iberia
📍 Ontario