Become a vital part of Vancity as a Member Experience Officer based in False Creek. This full time role emphasizes utilizing digital platforms while providing direct member financial advice.

In this permanent position, the Member Experience Officer is responsible for executing transactions, onboarding new members to digital services, and delivering personalized financial insights. You'll flexibly manage member needs across in-person and digital settings, driving their engagement with Vancity's product offerings. Your tech proficiency and communication talents will play a key role.

Key Responsibilities:
• Execute member transactions using various channels
• Onboard customers to Vancity's digital services
• Gather essential member details for improved outreach




• Conduct financial planning interviews with members
• Promote referrals to enhance service offerings

Requirements:
• General High School Diploma essential
• Experience in financial services or similar sectors
• Exceptional customer service and cash handling skills
• Strong digital literacy and communication abilities
• Relationship-oriented with a resourceful mindset

Support Vancity's mission through enhancing member digital experiences and financial services at the False Creek branch.
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📌 Vancity's Member Experience Officer Position (British Columbia)
🏢 Vancouver City Savings Credit Union
📍 British Columbia