Join a world-class team in Hamilton, ON, as an Automotive Customer Service Representative! We’re looking for passionate game-changers to deliver exceptional customer experiences and solutions for one of the world’s best-known brands. If you're ready to grow with a Fortune 500 company with an inclusive, award-winning culture, your new career starts here. (Military veterans are encouraged to apply.)

A NEW CAREER POWERED BY YOU
Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a Fortune 500 company that earns “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth” awards every year? Then an Automotive Customer Service Representative position at Concentrix is the right place for you!

CAREER GROWTH AND PERSONAL DEVELOPMENT
This is a excellent opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and ongoing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of no-cost learning and leadership development programs designed to set you on your way to the kind of career you’ve always envisioned.

What You Will Do In This Role

Understanding Parts Catalogue and Automotive Enthusiast: Familiarity with a parts catalogue and automotive components, including their role in vehicle operation, is highly advantageous.

Problem Solving Expertise: Strong problem-solving skills are essential for this role. You will act as a central hub, gathering information from various groups to find solutions.

Solution-Orientated Approach: This role requires a solution‑orientated mindset, involving investigative work on multiple issues and the ability to integrate findings effectively.

Research Skills: While not an authoritative position, this role demands excellent research skills to thoroughly investigate issues.

Analytical Thinking: Ability to analyze problems and outline necessary steps to achieve a positive resolution.

Communication Skills: Deliver challenging messages with empathy, patience,



and clear guidance.

Order Management: Review and assist with orders, check part availability, use discretion in communicating about ETA issues, support other departments, and guide them in finding and utilizing information.

Documentation: Maintaining accurate records of parts transactions, including orders, deliveries, and inventory adjustments.

Collaboration: Work with cross‑functional teams and provide actionable insights back to our clients

Inventory Management: Efficiently use inventory tool to identify accurate part numbers, specifications based on VIN information.

Deliver expert customer experiences…with a smile.

Your Qualifications

High School diploma

Experience working with Automotive is an asset and preferred

Proven experience in inventory management or a related field.

Communicate effectively with various stakeholders both in written and verbal forms

Experience with the Microsoft Office Suite

Must be flexible, detail oriented, organized, able to multi‑task with variety of different tools

Problem‑solving skills, detail oriented with an ability to work independently and under pressure

Proficiency in fast‑paced environments

Eagerness to learn new technologies

What’s In It For You

The base salary for this position is $25/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), registered retirement savings plan, paid time off and holidays, and paid training days.

Automotive Purchase Discounts

Opportunities for lucrative referral bonuses

Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day,



#MyOneEarthPromise, and more to support the community and the world

Company networking and leadership opportunities with organized groups in the following topics: Professional Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), and Health and Wellness

Locker rooms, staff kitchen and vending, Food Court within 2 minute’s walk, lounge area with TV, and more

A range of other perks and benefits

REIMAGINE THE BEST VERSION OF YOU!
JOB AVAILABILITY
We accept applications for this position on an ongoing basis. It is currently for an existing, immediate vacancy; however, we are also considering applications for future opportunities as they arise. We encourage all interested candidates to apply.

Physical And Mental Requirements
The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

Equal Opportunity Statement
Concentrix is committed to equal employment opportunity and does not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital or family status, disability, or any other category protected by provincial human rights legislation.

Reasonable Accommodation Statement
Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting [email protected]. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

Artificial Intelligence (AI)
As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

Work Authorization
Only qualified applicants who are legally authorized to work in Canada will be considered.

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📌 Customer Service Rep - Parts Services (Bilingual: French / English) On-Site (Ontario)
🏢 Concentrix
📍 Ontario