At S.U.C.C.E.S.S., you will be able to grow and develop alongside a diverse team of professionals and enjoy great benefits and perks. Experience what it is like to join a purpose-driven organization and make meaningful contributions to our community. Explore our amazing current opportunities.

Division: Integrated Services for Newcomers

Program: Settlement & Family Services - ISIP

Employment Type: Permanent Part-Time (32 hours/week)

Number of Positions: 1

Compensation: $22.63 - $23.31 per hour

About the Position:
The Program Assistant is responsible for providing direct service delivery to students and clients. This position liaises between students, clients, staff and community stakeholders. The Program Assistant also helps to provide relevant settlement services to support their residency in Canada.

Reports to: Senior Manager

Key Duties & Responsibilities:

Provides needs assessments and referrals

Delivers settlement and service information to clients

Provides demonstrations and advice to clients on accessing settlement information and resources

Addresses client needs through providing referrals to appropriate agency, community, and governmental resources

Delivers translation and interpretation support to clients for accessing settlement services where appropriate

Produces and disseminates settlement, community, and government service materials to clients

Distributes governmental or other related settlement information to assist clients on completing forms

Assists clients in applying to Language Assessment Centres

Refers clients to other community, government, and language training services based on needs

Responsible to recruit, train, support and supervise volunteers

Supports the team in the delivery of program activities such as classes, workshops, orientations, and other group-based activities

Other related duties as assigned by the Settlement Coordinator or Language Lead

Education, Training and Experience:

Bachelor’s Degree in Social or Human Sciences





Experience in working with immigrants, newcomers, and refugees

Experience with multicultural clientele and immigrant related services

Experience in settlement services

Knowledge of settlement information and resources

Knowledge of the local geographic area

Job Skill and Abilities:

Excellent written and verbal communication skills

Additional languages are considered an asset

Excellent interpersonal and intercultural communication skills

Excellent technical skills in MS Office and web-based applications

Excellent attention to detailed and confidential information

Ability to work independently and as a part of a team

Ability to work with individuals and communities facing cultural adjustment challenges

Additional Information:

Criminal Record Check Required

Able to work evenings and weekends as required

About S.U.C.C.E.S.S.:
S.U.C.C.E.S.S. is a multicultural social services agency and registered charity located on the unceded Coast Salish lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations, S.U.C.C.E.S.S. has been helping Canadians and newcomers to achieve their full potential on their Canadian journey since 1973. We are one of the largest social service agencies in Canada, with offices in BC, Ontario and internationally/abroad. We offer programs and services in the areas of immigration, newcomer settlement, English-language training, employment and entrepreneurship, family, youth and seniors programming, health education, community development, affordable housing and seniors care.

At S.U.C.C.E.S.S., we take care of our communities and our people!

S.U.C.C.ES.S. is an equal opportunity employer. We are dedicated to building an inclusive environment that embraces diversity of thought, backgrounds and experiences. We are committed to the equitable treatment of all individuals and will continue to embed diversity and inclusion principles within our policies, procedures, services, and activities.

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📌 13590 - Program Assistant (British Columbia)
🏢 ASPECT BC - Association of Service Providers for Employability and Career Training
📍 British Columbia