Our culture and people are what set us apart from other post-acute care providers. We’re dedicated to the growth and development of our team to set them up for success. We CARE for our patients like they are our own FAMILY.

Summary
The Records Collections Specialist II is responsible for managing and tracking patient documentation required by CMS, Medicare/Medicaid, and commercial insurance. This includes submitting physician orders, obtaining signatures, following up on missing or incomplete documents, and ensuring timely updates in the electronic medical record (EMR) system. This role involves frequent use of EMR software, email, fax, phone, and requires coordination with internal teams and external providers. Accurate and timely performance directly impacts patient care, compliance, and financial outcomes. This position adheres to all legal, payor, and company regulations.

Key Responsibilities

Prioritize, batch, send, and track physician orders, face-to-face documentation, and other required forms for physician’s signature

Follow up on outstanding or returned documents to ensure compliance with regulatory timeframes

Resubmit orders and face to face forms as needed based on regulatory requirements

Coordinate with Sales and internal staff regarding outstanding documentation in order to keep write-offs to a minimum and to maintain A/R at an acceptable level

Request, receive, and documented completed paperwork within required timelines

Enter demographic change requests and routine visit time changes accurately within EMR

Assist clients, their families, and teammates in understanding order tracking and records procedures

Track and maintain documentation required for patients, ensuring timely and accurate updates in the EMR

Support survey readiness by retrieving requested documentation

Ensure compliance with all HIPAA, regulatory,



and agency policies regarding records maintenance and release

Maintain regular attendance, work scheduled hours, and attend mandatory meetings, in-services, and educational programs

Other duties as assigned

Qualifications

Minimum of 1 year experience in the health care industry; Home health experience preferred

Familiarity with medical records management including HIPAA regulations, and Release of Information protocols

Proficiency in Adobe, Microsoft Office (Excel, Word, and Outlook) and electronic medical records (EMR) systems such as HomeCare HomeBase or EPIC.

Experience with document management systems (e.g. Worldview), and e-fax systems is strongly preferred.

Experience working with computers is required and experience with dual monitors is required

High degree of accuracy with close attention to detail

Solid attention to detail, accuracy, and organizational skills

Ability to prioritize tasks, meet deadlines, and work efficiently in a dual-monitor computer environment

Excellent oral and written communication skillsDedication to process improvement and continuous learning

Ability to maintain effective communication with a variety of people (physicians, co-workers)

Professionalism in handling confidential information and maintaining effective communication with team members and providers

Proficiency in Microsoft Excel, Word, Adobe and Outlook

Education and Credentials

High School graduate with Associates degree or equivalent experience required.

We’ll help you put your passion for patient care to work.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

We are an Equal Opportunity Employer.

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📌 Records Collection Specialist II (Ontario)
🏢 Alternate Solutions Health Network
📍 Ontario