Lead the Skilled Services team at Spa Soft, Canada, ensuring high-quality customer onboarding and project execution. This role focuses on driving delivery excellence and operational scalability.

In the Manager role, you will report to the Spa Soft President, owning the complete customer delivery experience from onboarding to implementation. Your expertise will shape the standardization of delivery processes and enhance customer interactions across various enterprise projects.

This position also involves guiding your team to achieve superior performance metrics.

Key Responsibilities:
Manage Professional Services projects from initiation to completion
Drive performance in alignment with operational and revenue targets
Implement automation in onboarding processes for efficiency




Collaborate with Development to enhance onboarding solutions
Serve as a key partner for enterprise customers throughout delivery

Requirements:
Experience leading teams in implementation for B2B software
A track record in executing complex projects successfully
Robust understanding of SaaS and IT systems
Familiar with leveraging AI for process improvements
Exceptional skills in stakeholder communication and relationship management

Lead Spa Soft's Professional Services and ensure customer success through creative management.
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📌 Professional Services Management At Spasoft Markham
🏢 EWS Group
📍 Markham