Become the Manager of Application Support Services, specializing in Roadside and Travel applications. Lead a team, enhance system operations, and boost productivity with cutting-edge solutions. In this role, you'll manage application integrity while developing frameworks for vendor engagement and system configurations.

You will take charge of major incidents ensuring effective communication across IT and business stakeholders, while mentoring your team to advance their skills and knowledge in technology. Key Responsibilities:

- Develop service level agreements for Roadside applications
- Mentor team members and conduct performance assessments
- Manage on-call rotation and incident escalations
- Coordinate with stakeholders on maintenance and outages
- Create insightful reports on system performance Requirements:
- Degree in Computer Science, IT, or equivalent experience
- 5+ years of application support team experience
- Knowledge of modern container platforms and SQL
- Familiar with ITSM tools like Cherwell
- Experience in mobile application support Step into this managerial role to enhance operational performance and system support across our Travel applications.

📌 Manager of Application Support Services (Vaughan)
🏢 Echelon 56
📍 Vaughan