Elevate banking experiences with EQ as the Manager of Technology Workplace Services. Oversee end-user support, manage a team, and enhance operational efficiency in a hybrid work model. In this managerial role, you will be responsible for running Technology Workplace Services, focusing on incident resolution and service request de-escalation.

Your expertise will help streamline processes while ensuring compliance with the bank's standards. Lead and nurture a team of Technologists, offering mentoring and training to foster growth and excellence. Key Responsibilities:

- Oversee end user support services, ensuring timely incident resolution
- Manage a team of Technologists, focusing on performance metrics
- Develop and implement standard operating procedures for efficiency
- Ensure compliance with regulatory frameworks and quality standards
- Analyze service level metrics and implement improvement plans

Requirements:

- 5+ years in technology or IT Service Delivery
- Proven experience in Service Desk management
- Solid understanding of ITIL4 framework
- Positive knowledge of Microsoft operating systems
- Leadership skills for team development

Drive innovation and service excellence in technology workplace solutions at EQ!

📌 Manager of Technology Services at EQ (Toronto)
🏢 eqbank
📍 Toronto