Company OverviewAt Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.Aperçu de l’entrepriseChez Motorola Solutions, nous pensons que tout commence par nos employés. Nous sommes une communauté mondiale soudée, unie par la volonté incessante de contribuer à la sécurité des personnes partout dans le monde. Nous concevons et connectons des technologies qui contribuent à protéger les personnes, les biens et les infrastructures. Nos solutions favorisent la collaboration essentielle pour améliorer la sécurité des populations, des écoles, des hôpitaux, des entreprises et, finalement, des nations. Connectez-vous à une carrière qui compte et aidez-nous à bâtir un avenir plus sûr.Department OverviewMotorola Solutions is a world leader in the field of professional mobile communications systems with an impressive heritage of technological innovations and a global base of installed systems. The group's main business is the implementation of mission critical digital mobile communication systems for Government & Public Safety Communications customers.Motorola Solutions est un leader mondial dans le domaine des systèmes de communications mobiles professionnels avec un héritage impressionnant d'innovations technologiques et une base mondiale de systèmes mis en place.



L'activité principale du groupe est la mise en œuvre de systèmes de communication mobile numérique critiques pour les clients du Gouvernement et de la Sécurité Publique.Job DescriptionNOTE: CANDIDATES MUST RESIDE IN QUEBEC, CANADAThe primary responsibility of the Senior Customer Support Manager (CSM) is to effectively and efficiently manage the business for their assigned customer contracts and ensure customer satisfaction with Motorola Public Safety Customers. The business is a combination of forecasting, proposing recent services and contract renewals and building relationships with customers and subcontractors. Ensuring customer satisfaction involves proper delivery and execution of service contracts. If any service is not being performed up to contracted specifications or a process is not producing the correct results, the Senior CSM will become involved and find a solution.Duties and Responsibilities:The Senior CSM is responsible for the overall success of and relationship between the Customer’s Operation, Motorola Subcontractors, and Motorola. Key responsibilities include:Provide customers a single point of contact for Customer management and ensure service delivery and Service Level Agreements (SLA) compliance.Work with customers to discuss concerns and drive corrective actions to closure.Manage and maintain services scope as per services contract and ensure customers understand their obligations in regard to service deliverables.Ensure that Customers receive appropriate and timely reporting as required by the Services Contract.Manage sub-contractors deliverables and adherence to agreed scope and outcomes.Manage product quality issues as needed.Engage as needed in the case management process to ensure proper service deliveryAssist partners and vendors as needed with

📌 Sr Customer Support Manager/System Manager - Quebec, Canada (Quebec City)
🏢 Motorola Solutions
📍 Quebec City