Are you ready to join a team that provides excellent service and value to our customers and our team members?At Mr. Handyman we’re growing our team so we can continue to be one of the most well-respected home repair and maintenance companies in the country. We’re looking for a friendly and outgoing CSR and Marketing Assistant for our fast-paced office environment.Mr. Handyman is known for exceptional service, quality work, and our “Done Right Promise.” We stand behind this commitment because we only hire the best and work hard to take care of all our team members.When you join the Mr. Handyman team, you get so much more than a job… you get a career you can be proud of, and the support of industry-leading software and business systems.Your Responsibilities as a CSR and Marketing AssistantCustomer InteractionAnswer inbound and outbound calls, emails, and chat inquiries.Serve as the first point of contact for current and potential customers.Provide friendly and professional support to ensure high customer satisfaction.Scheduling and CoordinationSchedule customer appointments and manage technician schedules.Ensure accurate communication regarding appointments and service details.Problem ResolutionAddress customer complaints and provide appropriate solutions.Follow up to ensure issues are resolved satisfactorily.Escalate unresolved issues to the appropriate internal teams.Lead ManagementRespond promptly to voicemail, email,



and online inquiries to nurture leads.Maintain records of customer interactions and transactions.MarketingGeneral marketing knowledge and experienceAbility to apply and implement marketing best practices principalsDigital marketing experienceResearch experienceCopywriting experienceRequired SkillsHard SkillsProficiency in customer relationship management (CRM) software.Ability to manage various communication channels (phone, email, chat).Soft SkillsStrong communication skills, both verbal and written.Active listening to understand customer needs.Empathy to connect with customers on a personal level.Problem-solving abilities to navigate issues effectively.Time management to prioritize tasks efficiently.OtherPerform basic administrative tasks related to financeAssist with invoicing, follow up with accounts receivable, and CSRQualificationsBachelor’s degree or diploma in Accounting, Finance, or related fieldStrong knowledge of accounting principles and practicesProficiency in Microsoft Excel and accounting software (QuickBooks)Excellent attention to detail and organizational skillsStrong communication and teamwork abilitiesAbility to manage multiple tasks and meet deadlinesPreferred SkillsInternship or prior experience in a CSR and marketing roleAnalytical mindset with problem-solving skillsGood and skilled English communication skillsWhat We Want From YouCulture alignmentRockstars onlyBought into the visionMeets our expectations,



which are…]To Succeed in this RoleBe highly organized and detail-orientedPossess excellent customer communication and independent work skillsDeliver solutionsBe a self-starterHave computer experience with Office and ExcelJob RequirementsThese are the minimum requirements to be considered for this position.Live within the areaHave 2+ years of experience in an office settingSolving problems must come easily to youComplete a background checkProfessional communication and phone skillsWhy You’ll Want to Join Our TeamHere are just a few of the benefits you’ll receive when joining the Mr. Handyman team.Competitive payAdvancement and growth opportunitiesWork with a team of Service and Office Professionals that deliver an amazing customer experience every dayThe pride that comes with applying your skills in a challenging and varied work environmentThe opportunity to wow customers with a best-in-class customer experience and solutionsFlexibility with hours so you can take care of life’s important eventsAnd so much more…Benefits & PayThe pay range for this position is $22 to $24 an hour, depending on your experience.[insert pay and benefits details here]Still with us? Outstanding!Remember, we’re looking to hire only the best. If that’s you, APPLY TODAY!Should you meet the requirements for the position, our system will schedule you for an interview immediately.You are applying to work for a franchise owner of Mr. Handyman, not Mr. Handyman SPV LLC or any of its affiliates. If hired, the franchise owner will be your only employer. Franchise owners are independent business owners who are solely responsible for their own wage and benefit programs that can vary among franchise owners. This job description is meant to describe the general nature and level of work being performed.
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📌 CSR & Marketing Assistant (British Columbia)
🏢 Hunter Super Techs TurnPoint
📍 British Columbia