The Client Services Representative is an invaluable member of the hospital team who works directly with a Hospital Manager and supporting medical staff to provide exceptional customer service while maintaining a smooth and efficient flow of clients and patients through the animal hospital.

Job Responsibilities

Responsible for greeting clients, determining the needs of the clients and patients, and completing the check-in and check-out process. Models a professional and courteous manner with staff and clients.

Follows established policy and procedures in scheduling clients for prompt treatment of ill and/or injured patients, as well as proper scheduling of patients in need of vaccinations, rechecks, surgeries, in-hospital procedures, and other services that require the doctors’ and technicians’ time.

Helps with client reminders for annual health assessments, parasite checks, dentistry, senior care, etc.

Pulls patient charts for daily scheduled appointments and collects information to make necessary updates, including the creation of new charts, when appropriate.

Assists technician in filling prescriptions with appropriate medication and providing routine instructions to owners on the proper administration of the medication.

Performs over-the-counter sales of merchandise such as food and special diets, shampoos, flea and tick control products, heartworm, etc. Demonstrates a technical knowledge of products and is capable of assisting clients with their product needs.

Invoices clients, collects fees, makes change, imprints credit card forms,



and obtains authorization for credit charges following the credit policies of the hospital.

Demonstrates basic emergency procedures and can give proper information on transporting the patient to the hospital. Responsible for advising hospital staff about incoming emergencies.

Maintains appearance and cleanliness of the waiting room and reception area, including re-stocking of products, office supplies, client educational materials, hospital brochures, etc.

Prepares and sends welcome letters, new client information packets, referral and thank you letters, condolences, long wait notes, and other correspondence for the doctors and/or Hospital Manager.

Demonstrates a full working knowledge of PIMS procedures and functional applications.

Skills and Basic Qualifications

High school diploma or GED required. Bachelor’s degree preferred.

Prior client service experience in related area preferred but not required

Proper telephone etiquette and client service excellence

Basic veterinary medical knowledge, including products and services

Excellent oral and written communication skills

Basic computer skills (Microsoft Office, e-mail, and practice management software experience preferred)





Solid organizational skills with ability to multi-task and still attend to details

At NVA Canada diversity and inclusion are an important part of our everyday reality.

At NVA Canada, we want to make sure your experience connecting with us is seamless and straightforward. Here’s what to expect when interacting with us:

We’ll always reach out via verified LinkedIn profiles or emails ending in @nva.com

All job opportunities and applications are hosted on our official careers sites: careers.nvacanada.ca

There is no cost or confidential information required to apply or be considered for a position

If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at [email protected]. Thank you for exploring opportunities at NVA Canada!

Please note that we use third-party recruitment software, which may include artificial intelligence features to assist in screening applications.

NVA Canada is committed to providing an inclusive and accessible recruitment process. If you require accommodation at any stage of the recruitment process, please let us know and we will work with you to meet your needs.

We are committed to fostering an open and inclusive environment where everyone belongs, our people feel comfortable and confident to be themselves and reach their full potential regardless of age, race, national or ethnic origin, gender identity or expression, marital and family status, religion or other belief, culture, sexual orientation, or disability.

#J-18808-Ljbffr

📌 Client Services Representative (British Columbia)
🏢 National Veterinary Associates
📍 British Columbia