Come and join one of the world’s top footwear companies

GEOX is a Italian shoe manufacturer and retailer founded in 1995 by Mario Polegato. The brand name, Geox, was created from a mixture between the Greek word “geo” (earth), and “x”, a letter-element symbolizing technology.

At GEOX our vision is to put our absolute best in everything we do. We are always open to changing and improving . We identify , through constant research , the most advanced technologies and the latest trends , so that we can eventually incorporate them in our unique products .

GEOX, the shoe that breathes, is always on the lookout for talented, ambitious, motivated, and dynamic individuals to become part of our team:

WHY WORK WITH US!

Merchandise discount program

Career advancement

Group benefit plan

Job title : Key Holder

Reports to: Store Manager

Key Responsibilities
PEOPLE MANAGEMENT

On-boarding: embrace new and promoted employees within the team and promote accelerated productivity

Training: provide ongoing formal and informal training on GEOX Service Model, technologies, patents and current company initiatives to foster exceptional performance

Evaluating: use the Performance Tools to share informal and formal feedback for continuous improved performance; share observations with Store Management

Great Fun Atmosphere – foster a fun and motivating work environment by building positive relationships & maintaining open two-way communication channels with the team and Head Office

CUSTOMER EXPERIENCE
Service Model Ambassador
Lead by example

Handle complex customer service situations with a sense of urgency and escalates service issues when appropriate

Ensure every team member delivers the GEOX Service Model in every customer interaction in a friendly, helpful and sincere way that results in an exceptional customer experience





Resolve customer service discrepancies in a positive and professional manner for a win/win outcome

Leverage all customer services to build further loyalty by capturing every customer e-mail to build Benefeet database and offering GEOX@Home where necessary

Assign primary and secondary roles for Sales Associates during high and low traffic to ensure efficiency

Visual Merchandising Ambassador

Support all corporate visual directives and maintains those standards throughout the day

Maintain a clean and organized store

Brand Ambassador

Passionate and knowledgeable of all GEOX technologies, products and patents

Knowledgeable in communicating all aspects of product including store collections, best sellers and seasonal product trends

Facilitate all staff learning to confidently and passionately interact with every customer

SALES & STORE OPERATIONS
Sales Analysis

Execute opportunities to maximize sales

Accountable for cash office operations including, but not limited to, opening and closing all registers, maintaining accurate count of cash, ordering change, preparing deposits, performing approved key turns and auditing all register paperwork

Serves as sales floor MOD in the absence of store management

Inventory Management

Follow, understand and execute all inventory handling procedures in a timely manner, including consolidations, recalls, markdowns and shipment receiving

Maintain accurate store inventory including movements, processing damages, mismates, and investigating negative on hands

Loss Prevention & Security:



follow all operating and cash management policies & procedures to protect store assets and minimize loss, including proper administration

Maintain Health & Safety Standards:

Follow all health & safety standards to maintain a protected work environment for all staff and customers, including submitting incident reports as required

Ensure all stores staff follow ladder safety policy

Store Set-up & Organization

Maintain all areas of the store such as stockrooms, cash desks, communication boards and operational binders to standard

Keep all areas of the store organized, including stockrooms, POP storage, bathrooms, and store administration

Communication

Read current and relevant information on staff communication boards

Effective email management to share relevant corporate and store information with the store team

Participate in management and store meetings to align on sales and operational objectives and achieve budgets

Position Requirements
Minimum 2 years’ experience in the retail industry in a results focused and customer centric retail environment (preferably fashion apparel/footwear)

Education
High School or College Degree or commensurate retail experience

Required Skills

Communication skills - ability to clearly communicate & articulate key ideas and concepts with people at all levels of the business

Leadership skills – ability to lead and influence other staff to increase sales performance and execute other operational tasks

Strong computer and system skills – proficiency in Microsoft Excel and POS system

Knowledgeable of business and financial concepts - understands key retail performance metrics, and can connect results to business decisions and personal work tasks

Organizational skills - can manage multiple tasks to meet objectives and critical deadlines; able to execute to plan.

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📌 Full Time Key Holder - Mapleview Mall (Ontario)
🏢 Geox
📍 Ontario