Become a welcoming face at Germain Hotels as a Guest Services Agent. Your attentiveness and creativity will ensure guests have a truly memorable experience.

Germain Hotels is seeking a Guest Services Agent to be the first point of contact for our valued guests. In this role, you will manage check-ins and check-outs while attending to guest requests with a personalized touch. Your proactive problem-solving skills will be essential to resolve any concerns that arise during their stay, collaborating with departments to enhance the guest experience.

Key Responsibilities:
• Manage guest check-ins and check-outs efficiently
• Respond to guest inquiries via phone, email, or in person
• Resolve guest issues proactively to ensure satisfaction




• Collaborate with various departments for personalized service
• Use creativity to enhance the overall guest journey

Requirements:
• Diploma in Hospitality is an asset
• Excellent oral and written communication skills
• Solid customer service orientation and positivity
• Ability to remain calm in difficult situations
• Proficient computer skills, familiar with OPERA PMS

Bring your curiosity and professionalism to Germain Hotels and make each guest's stay special.
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📌 Guest Services Agent at Germain Hotels (Ontario)
🏢 Germain Hotels group
📍 Ontario