Drive team engagement and performance as a Team Leader in Registry Operations at AMA. Motivate and support your team while maintaining high service levels within a lively work culture. At AMA, we're seeking a spirited leader to enhance the Registry Administration Team and provide backup for the Registries Contact Centre.

With your mentoring skills and proactive approach, you'll support daily operations and foster a positive work workplace. If you have at least three years of registry experience and are ready to make a difference, we want to hear from you! Key Responsibilities:
Support daily operations of the Registry Administration Team
Mentor and train staff, identifying areas for development
Communicate product and policy changes effectively
Resolve member concerns and escalations promptly
Analyze contact center metrics to improve service quality Requirements:
Minimum of 3 years of Registry experience
Basic Registry Certification and CORES I & II Certification
Alberta Health & Wellness Certification
Transparent Police Information Check
Previous leadership experience in coaching preferred Lead with empathy and motivation, championing a positive culture in AMA's agile environment.

📌 Team Leader For Registry Operations Edmonton
🏢 AMA - Alberta Motor Association
📍 Edmonton