Work Location : Call Centre, Dartmouth, NS (On-site) or Remote (Work-from-Home)
Start Date: September 16, 2026
At Eastlink, great customer experiences start with great conversations. As a Customer Sales & Service Consultant, you'll be the first point of contact for many of our customers. You'll answer questions, solve problems, and help customers find products and services that fit their needs. No two calls are the same, so every day brings something different.
What You'll Be Doing As a Customer Sales & Service Consultant, you'll support customers through inbound calls while balancing exceptional service with sales opportunities. In this role, you'll:
Answer customer questions about accounts, billing, products, and services
Take the time to understand customer needs and recommend the right solutions
Help customers with upgrades, plan changes, and service requests
Resolve concerns with professionalism, empathy, and a focus on finding solutions
Identify opportunities to promote products, services, and promotions that provide value
Meet individual sales and performance goals
Accurately document customer interactions across multiple systems
What We’re Looking For We're looking for people who enjoy helping customers, solving problems, and working toward goals. You may be a great fit if you:
Robust communication and relationship-building skills
Comfortable balancing service and sales conversations
Reliable, accountable, and open to feedback
Organized and able to multitask in a fast-paced environment
Detail-oriented with a focus on accuracy and quality
Available to work evenings and weekends as required
Experience in customer service, retail, sales, hospitality, or a call center environment is an asset




Don’t have direct experience? We’d still love to hear from you if you have strong transferable skills, a positive attitude, and a willingness to learn
About Eastlink Eastlink is a family owned, entrepreneurial and innovative company headquartered in Halifax, Nova Scotia. We take great pride in being a leader in delivering creative competitive, customer focused telecommunications solutions, and connecting our customers to the things and people that matter most. Serving a customer base across seven provinces, our advanced solutions include Internet, Mobile, TV, Telephone, Security and Automation, Data Communications, and exclusive locally produced programming on Eastlink Community TV.
Why Work with Us Eastlink operates in a culture of continuous improvement through listening, learning and adapting, which enables us to respond quickly to the evolving needs of both employees and customers. We recognize that our truly greatest competitive edge is our people and that delivering a great customer experience begins with a great employee experience. Our philosophy of developing and training our team “on the ground” not only helps to create a strong onboarding experience but also readies employees for future growth opportunities within the organization.
When You Join Eastlink, You’ll Enjoy $18.15/hour plus unlimited commission and performance incentives
Paid training and ongoing coaching to set you up for success
Opportunities for internal growth and promotion
Paid vacation and holidays
Comprehensive health and dental benefits
Pension plan
Employee discounts on Eastlink products and services
We are committed to building a workplace where everyone feels they belong. We embrace diversity, inclusion, equity, and accessibility throughout all levels of the organization and encourage members of equity groups to self-identify during the application process.

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📌 Customer Service Specialist (Nova Scotia)
🏢 Eastlink
📍 Nova Scotia