RV Service Advisor - Airdrie, AB

Full-Time | Monday-Friday, 8:30 AM-5:00 PM

One Saturday Per Month Required During Peak Season (May-October)

If you enjoy helping customers, coordinating repairs, and being the link between customers and technicians, we'd like to hear from you.

Fraserway RV is looking for a Service Advisor to join our Airdrie team.

In this role, you'll help customers navigate the service and repair process while working closely with technicians, warranty advisors, and service staff to ensure repairs are completed efficiently and customers receive an exceptional experience.

Whether your background comes from RV, automotive, powersports, heavy equipment, marine, trucking, or another service-related industry, this could be an excellent opportunity to grow your career with Canada's largest RV dealership.

What You'll Do
As a Service Advisor, you'll be the primary point of contact for customers bringing their RV in for service, maintenance, or repairs. Your responsibilities will include:

Greeting customers and understanding their service needs
Scheduling service appointments and managing workflow
Creating detailed repair orders for technicians
Communicating repair recommendations, estimates, and timelines
Providing regular updates throughout the repair process
Coordinating with technicians, warranty advisors, and parts staff
Reviewing completed repairs and performing quality control checks
Closing repair orders and ensuring accurate invoicing
Building positive relationships with customers through professional and timely communication

You’ll Be Successful In This Role If You Have




Experience as a Service Advisor, Service Writer, Customer Service Advisor, or in a similar customer-facing role
Strong communication and relationship-building skills
Ability to manage multiple priorities in a fast-paced environment
Excellent organizational and problem-solving abilities
Professional, customer-focused approach to service
Strong computer and administrative skills
Ability to work effectively with both customers and technicians

Industry Experience Is Considered An Asset, Including
RV
Automotive
Heavy equipment
Trucking
Marine
Powersports
Service and repair environments

Why Fraserway RV?
For more than 55 years, Fraserway RV has been Canada's largest and most trusted RV dealership. We continue to grow because of the talented people who serve our customers every day.

When You Join Fraserway RV, You'll Enjoy
Monday-Friday schedule with consistent daytime hours
Comprehensive health and dental benefits
Employer-matched RRSP program
Employee and family bursary program
Ongoing training and career development
Employee discounts on RVs, rentals, parts, and accessories
Stable, year-round employment
Supportive team environment
Opportunities for career growth and advancement

Ready to Join Our Team?
If you're passionate about customer service, enjoy solving problems, and want to build a long-term career with a respected Canadian company, we'd love to hear from you.

We thank all applicants for their interest; however, only those selected for an interview will be contacted. Background checks are part of our hiring process.

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📌 RV Service Advisor (Alberta)
🏢 Fraserway
📍 Alberta