Lead a dynamic team focused on delivering exceptional customer experiences. As the Customer Experience Team Lead, you will oversee operations, coach your staff, and enhance every guest's visit.

In this leadership role, you will report to the Store Leader and leverage your leadership and customer service skills to ensure smooth daily operations. You will welcome and assist customers, handle check-ins, and manage team dynamics, while fostering a collaborative atmosphere. Training new team members and resolving issues effectively are also key to this position.

Key Responsibilities:
• Welcome and support customers throughout their visit
• Handle check-ins, payment processing, and customer inquiries
• Train and coach new team members for success




• Monitor inventory levels and coordinate maintenance needs
• Resolve customer and team concerns professionally

Requirements:
• 1–2 years in customer service or leadership roles
• High School Diploma or equivalent required
• Robust communication and operational skills
• Availability during evenings and weekends
• Proficient in Microsoft Office and POS systems

Empower your team and elevate customer satisfaction as a Customer Experience Team Lead.
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📌 Customer Experience Team Lead (Quebec City)
🏢 Activate Games
📍 Quebec City